pocketcloud could not connect to server

What about ipads what do we do? It says could not connect to server

Ranchjerpete, May we know which web document you read? Just to make sure we are on the same page. 

Wyse PocketCloud Team

Android ---> Mac. Could not connect to server, remotely.

I have a new Asus Transformer running Android 3.0. I am attempting to link to my Mac running 10.6.7. I can get into the Mac locally and it works great but cannot get into it remotely which is what I need to do the most. I have attempted to setup port forwarding which I believe I did correctly although I cannot add the letters (or 'service') RDP anywhere within my modem and I don't know if that really matters. I simply did port forwarding of 3389 per your instruction. I am trying to log in using the IP address that was provided by 'whatsmyipaddress.com". I have forwarded port 3389 on my router in both TCP and UDP and saved them. I am using an Actiontec router model PK5000 which of course differs from your examples. When I attempt to connect the ANdroid tablet about it for 10 seconds then comes back with: Could not connect to server". In my setup window on the tablet. I have entered the IP address, port 3389, my password that resides on the MAC allowing sharing, my user name and nick name. I cannot figure out why it will not work. Can you please offer some options that I may be able to check? Any help would be greatly appreciated.

Hi Suchitha: I was finally able to get this to work remotely. The tip was in your email stating that there was a way for the program to do all of this automatically. The only way to make that work was to uninstall it from the tablet and start over. The surprising part of all of this is that there is no documentation anywhere (that I could find) that actually explains any of this. To the contrary; your web site instructions specifically state that one needs to do all of this port forwarding and RDP business in order to make this work remotely. This could all have been so much easier if one would simply take the time to post the proper instructions as an alternative to being lead down this unnecessarily complicated road. I do appreciate your passing along this tip which made me dig deeper into this. When I release a new product I strive to have the instructions be as complete and understandable as humanly possible so that my customers can enjoy the product and not feel that they have just entered a world of frustration where they now have to dig for the answers that should have been provided WITH the product. I have a tremendous amount of respect for those special people who can actually create a software such as yours and will say with all honesty that I would not even know where to begin. But they often fall short when it comes to explaining how to set these things up and this was a very good example of that short coming. Once again, I do appreciate your assistance with this but please ask the powers that be to post better information with regard to setup, etc. This way it only has to be done once.

Android ---> Mac. Could not connect to server, remotely.

I download your software yesterday so i don't see how there could be a newer version unless I downloaded the wrong one. I downloaded Mac Pocket Cloud Companion V 1.0.32. If there is a newer one perhaps you could send me a link or some more specific directions as to how I can find these files and what to do with them. I very much look forward to your reply. Thank you for your assistance thus far.

by the way: I realized now that the version of Pocket Companion that I presently have on my Mac is probably the one you are referring to because it does state that 'Auto Discovery allows you to connect to your computer without the need to reconfigure your modem/router configuration'. However your online instructions stated that I needed to manually forward ports which I did. Remember: my issue is not with getting the two units to connect within the same network. My issue is that I cannot get them to connect remotely, from outside of the network. Please advise. Thank you.