Start a Conversation

Unsolved

This post is more than 5 years old

183406

July 11th, 2015 20:00

Screen flickering and two verticals bands on m3800

MY screen frequently is flickering on the bottom when I am in random applications like chrome and nautilus. Also from when I log in there is always two vertical band of a different color across the screen they are more visible on the right side of the screen but run along the entire thing. 

This computer cost me a lot of money and now its vaunted screen is failing. Is there anything I can do to fix theses issues.

Thank you.

July 11th, 2015 23:00

My 2015 Dell Precision m3800 Developer Edition has the same issue, i.e. horizontal bands across the middle of the display.  Doesn't seem to matter what app is in use, the bands are there.  They are more obvious when viewed against a dark background.

I'm using Ubuntu 14.04.4.  For some reason, I'm unable to capture the bands on a screenshot.  Looking forward to a solution. 

7 Technologist

 • 

538 Posts

July 13th, 2015 16:00

Hi @Benlights and @seatlechaz

Have you reached out to ProSupport? 

thanks!

26 Posts

July 29th, 2015 18:00

Hey Barton how do I reach out to pro support I have next day business support on the laptop and the dell website is very confusing on how exactly I contact the right people if any.

7 Technologist

 • 

538 Posts

July 29th, 2015 19:00

Hey Ben,

Let me fwd your post to some folks on the team who can get you set.

thanks

26 Posts

July 29th, 2015 19:00

Thank you.

4 Operator

 • 

783 Posts

July 31st, 2015 17:00

@Benlights and @Seatlechaz

Barton referred this thread to support. Please send me a friend request, including your full name, email and service tag and I will see what I can do to help.

July 31st, 2015 21:00

Justin C.:

Friendship Request sent.  Thanks.

8 Posts

October 23rd, 2015 08:00

Hi, sorry to hijack an old thread but the same horizontal stripes and flickering appeared here too, today they are worse than ever and I contacted support.

Any follow up about this issue?

This morning it was also visible on boot and diagnostic screen but not on LCD Built-in Self Test, now I can only notice it on a dark background.

see boot image: http://www.itopen.it/bulk/dell/20151023_001.jpg

And the stripes on a blue bg image: http://www.itopen.it/bulk/dell/20151023_010.jpg

26 Posts

October 23rd, 2015 10:00

Actually it turned out to be a hardware issue for me and they had to replace the screen. since then its been fine.

1 Message

December 17th, 2015 14:00

I had same problem - they replaced the screen. Got it back, 3 weeks later, problem is back. Opening yet another support request now.

Very discouraging.

3 Posts

August 22nd, 2016 08:00

I'm bumping this thread.  I'm on my 3rd screen replacement for this problem and it's started again.  Has anyone determined a cause and permanent solution?

4 Operator

 • 

783 Posts

August 22nd, 2016 12:00

@Stancon21,

Go ahead and send me a friend request including your service tag and email address. I'll see if there's anything I can do.

1 Message

September 20th, 2016 10:00

Hi, I have exact same problem, so if I understand, the screen replacement is only way to solve it? I have UHD touch screen. And normal varanty (not NBD).

Thanks

3 Posts

September 21st, 2016 08:00

At this time, it appears that screen replacement is the only fix, however temporary.  My new screen has had the flickering bar issue only intermittently, therefore I'm going to wait on replacing it.

December 30th, 2016 05:00

I had the exact same issue, but it disappeared now... will it come back?
It started after I used the HDMI port is this a coincidence?

Kr
Mathias

No Events found!

Top