Inspiron 15 5558 - very slow

Hi,

Thank you for writing to us!

This could be a hardware issue we would suggest to run complete diagnostics to check if there are any issues .

Kindly also private message the service tag of the system.

Thanks

Robin

Hi Robin,

Thanks for the response. Not sure how to Private message, can you message me and I'll reply with the service tag? or is it safe to post here?

I ran the Dell Support quick diagnostics test and everything came back ''passed'', I will try a PSA Diagnostics test now.

Mike

Hi,

You can add me on your list and you will be able to Private Message the details.

Kindly confirm the PSA results.

Thanks

Robin

You may also want to check the HDD activity in the task manager (if in other words the HDD utilisation is constantly 100%).

I have the same issue. Most noticeable at boot up. Ran the diagnostics test and all passed. This is our second Inspiron 15. My wife has a 15z Ultrabook and does not run slow. When I order the 5558 I thought I was getting something similar, but not the case. Is there anyway of increasing the boot up speed on this system?

I'm also experiencing an extremely slow boot time on my 5558 laptop. (Bought - Sept 2015 preloaded with Win10). Undertaken tests and all passed too.

I have a 6 year old Dell (significantly lower spec), running Win10, and boots in about 1/5 of the time!

Can you advise where problem is?

SIR I AM ALSO USING DELL-5558 i5 PROCESSOR LAPTOP. MY LAPTOP IS HAVING SAME ISSUE THAT IS IT TAKES LOT OF TIME TO LOAD THE APPS AND COMPUTER PROGRAMS.PLEASE TELL ME SOME SOLUTIONS. MY SERVICE TAG IS <ADMIN NOTE: Service tag removed per privacy policy>

MY MAIL ID IS: <ADMIN NOTE: Email id removed per privacy policy>

MY contact no: <ADMIN NOTE: Phone number removed per privacy policy>

Same problem here

.If you can just post the problem and the answer here. We wouldn't have to be on the phone 12+ hours as i have been. getting nowhere. both the 5558 new in DEC 2015 was sent a replacement with same problem (disk at 100% with nothing running) 4 weeks later. still have no use of the giant paper weight. Same problem. Just give us a solution please! don't waste more and more of our time doing infinite tests.

Even I'm facing same issue. I bought this laptop in July 2015. I upgraded my OS to windows but still system is very slow. I tried all the performance improvement tips, tried diagnostic tests. I can't find the root cause of it.

I have a 5558 that is plagued by this issue as well.  I am staggered that its now May 2016 and since this problem was raised in Oct'/Nov' 2015 Dell has seemingly done absolutely nothing to address the appallingly slow time it takes to boot-up this laptop.  Yep, since then it has issued a number of updates for this laptop (including an updated BIOS)  -  I've installed them all but the slow boot-up issue still persists.  If this is indicative of the quality of after sales service it feels is acceptable I for one will never  buy another Dell PC again!

Same terrible slowness here. I have messaged you with my service tag. Please advise.

Thanks

Sam

I have had the same issue from day one. I literally turned on and it has been painfully slow ever since. I tried every test available. I had a Dell that was 7 years old that was way faster than this. I wouldn't get another one after this experience.

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