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(Dell Inspiron 15 7000 Series) Keyboard, Touchpad, and Display all Stopped Working.
I was playing a video game on my laptop around 4:30, when the keyboard suddenly stopped working. The mouse still functioned, so I tried clicking around to see if it was just a problem with the game. Then at 4:32, the mouse stopped working, too. I decided to try turning it off, but neither holding nor pressing the power button worked, so I unplugged the laptop from the charger and left it to run out of power on it's own. At 4:35, the display froze. I know this, because up until then the clock was still working. Currently, the vent fan is still running, and the screen is frozen. No keyboard buttons work, and neither the built-in trackpad nor an HDMI mouse is working. Is there anything I can do to fix this, or do I need to send it in?
The laptop was a brand new Dell Inspiron 15 7000 Series, with Nvidia GeForce GTX and an Intel Core i7.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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September 21st, 2016 20:00
Hi,
I’d suggest that you follow the steps mentioned below and check for issue resolution.
Also, I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.
http://dell.to/18r60nI
Please let me know if this helps.