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Dell Inspiron 5559 - BSOD Overnight
All,
My new Dell Inspiron 5559 crashes overnight while I am logged out. I come in to a Windows recovered from a crash message. I have installed WinDBG, and it always reports:
BugCheck 1E, {0, 0, 0, 0}
then (after the rest of the analysis):
Probably caused by : Rt64win7.sys ( Rt64win7+1dd04 )
or
Probably caused by : Rt64win7.sys ( Rt64win7+1d836 )
I suspect they're the same error, of course, with different memory addresses.
I've run system cleans (ccleaner), uninstalled all questionable software (McAfee and Norton), and reinstalled different versions of the RT network drivers.
Any other ideas?
ejn63
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March 14th, 2017 07:00
The Realtek ethernet driver is causing the crash. Are you running the latest version (check support.dell.com for an update)?
jawats
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March 14th, 2017 08:00
Ejn,
Thank you for responding. Yes, I did. I used both the Dell update (after removing the old driver), and the Realtek update itself. Neither has stopped the issue.
Saltgrass
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March 14th, 2017 16:00
Are you running windows 7?
When the debugger finishes, enter lm n t in the window and it will list all the drivers and give dates. I like to check dates to see if something may be way out of date.
If you want to put the dump file, assuming it is Win 10, on OneDrive and give us a link. I may not be able to find any more than you already show but I might see something..
jawats
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March 15th, 2017 06:00
Hi Salt!
Here's a link to the dump file:
1drv.ms/.../s!AvsZ0wfT0AWWa5R7LKnh1gVatfI
Here is a link to the driver list from the extended debugger command:
https://1drv.ms/u/s!AvsZ0wfT0AWWbMNMr7ma_vuqqaA
Thank you!
ejn63
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March 15th, 2017 07:00
Are you using the wired Ethernet port, or a wireless connection?
jawats
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March 15th, 2017 08:00
I'm using the wired port, EJN.