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TB 16 DOCKING STATION ISSUES
i am using the XPS 9560 - bought in May 18 2018 .
The USB Ports & Ethernet connections go out but not the monitor . I have updated all the drivers and Bios etc... with Dell support twice
I am only powering the XPS 15 one 4K Dell monitor and a USB midi keyboard controller Alesis Q25
I found that if I unplug the TB cable from my laptop and plug it back in the Dock will stat to work properly for 5 - 20 minutes then it will go out ,,, agian !
Anyone have this issue ?
Is it the laptop Thunderbolt connection ?
I have wasted hours of troubleshooting .. to no resolve as of yet .
Anyone have any ideas it would be much appreciated
Very frustrating
jddfw
87 Posts
0
July 28th, 2017 09:00
What model Dock are you using with the XPS laptop? Is this the new Dell Dock WD15, with the USB-C connector?
DELL-Jesse L
Moderator
Moderator
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17K Posts
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July 28th, 2017 09:00
David41754,
Click the link for information for troubleshooting and resolving issues with the TB16 Dock.
Thunderbolt dock (TB16) 10 to 15 second delay initializing connected devices
TKablitz
1 Message
0
July 28th, 2017 11:00
I have a very similar issue - after finally getting the laptop and dock to not blue-screen everytime I plug in the type-c connector, now the Dock's USB and Ethernet connections do not work at all. Device manager shows 2 unknown devices. So far, Dell has not been able to fix this.
Dell-Brad L
Community Manager
Community Manager
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2.4K Posts
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July 28th, 2017 14:00
Hi TKablitz,
Can you Private Message me your Service Tag (please do not post in the thread)? I would like to take a look at this, also, please include what Dock Model you're using in the PM.
Best regards,
Brad
D Rod
3 Posts
0
August 1st, 2017 15:00
This proposed solution does not address the actual issue that is occuring
D Rod
3 Posts
0
August 1st, 2017 15:00
This proposed solution does not address the actual issue that is occurring
D Rod
3 Posts
0
August 1st, 2017 15:00
Using a Latitude 7480 with TB16 and having the exact same issue. If a solution is found, would you please post it here.
Wasted hours of troubleshooting with no solution is proving to be a very frustrating experience.