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Dell Inspiron 2-in-1 5378 problem
Hi all,
I recently purchased the Dell Inspiron 2-in-1 5378 laptop. I am seeing the following warnings in the Event Viewer:
WHEA-Logger
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x0:0x1C:0x0
Vendor ID:Device ID: 0x8086:0x9D14
Class Code: 0x30400
The details view of this entry contains further information.
I have all the drivers up-to-date and all Windows updates installed and I cannot solve it. Please assist.
Saltgrass
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January 17th, 2017 06:00
I think that is being caused by the Bluetooth. You might try disabling it in the Device Manager or Bios to see if the entries stop.
What Wi-Fi card do you have in the system?
rile044
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January 18th, 2017 06:00
Hi,
I have disabled the Bluetooth in the Device Manager and I couldn't see the warning coming up again. Then I enabled it and at first I did not see any new warnings but few hours later, they started coming in again. I then tried to disable it again but the warnings kept coming in.
What should I do?
Thanks,
Predrag
Saltgrass
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January 18th, 2017 07:00
Make sure you have the latest Bluetooth Driver. If there is a driver for the WLAN device, load that first.
I don't know if the original problem was solved by the new driver because I switched out the WLAN from an Intel 3165 to an 8160. I saw no more messages after that. So hopefully a newer driver will help.
When I got my system there were all types of updates, including Bios, needing to be installed.
rile044
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January 18th, 2017 07:00
What do you mean you switched from 3165 to 8160? You used a different driver or you replaced hardware?
Saltgrass
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January 18th, 2017 08:00
I put in a new WLAN device. My system came with the 3165 which was a 1x1 card. May not have been necessary but I wanted to try. Sorry, it was an 8260 but you can find yours by opening msconfig32.exe and going to the components section or Device Manager or typing ncpa.cpl in a run box
Did you find a newer driver?