Hi @buha,

Send me a private message with the Service Tag so I can assist you further. 

I've had 2 gaming keyboards that had keys suddenly stop working.  It is not a software issue since swapping keyboards does not repeat the problem.  I called Alienware about a keyboard, only 2 weeks in use and still under manufacturer warranty.  Since I did not buy it direct from Dell / Alienware, they told me that they had no way to deal with repair or replacement.  Very disappointing.   I'm used to good service from Alienware.  I went to the company I bought the keyboard from and they replaced it.  Lets hope the 3rd keyboard works properly.

Yes, I had similar problems on my laptop keyboard, the 5, 6, X & V stopped working. My virtual keyboard & external keyboard worked just fine, but a bit inconvenient. A few tops to keys came off, ESC and '7' keys. When I tried to screen capture my 'windows' key was very sensitive and hindered my 'screen capture' operations.

Same problem here!  Sometimes if I hit the key a few times it works. Sometimes it works no problem. It's my space bar, that does that. e worked using copy paste for this message. Oh and c doesn't work either. Maybe intermittently because when I hit the key a bunch of times it does work. Its seems to work somedays and other days those are the problem keys. Dell really needs to fix this because it's clearly a software not hardware issue. Wait just got the e to work temporarily as well. It's completely intermittent. Grrr! 

PSS. I do not know when it started because I don't use my keyboard often. But now when I need to I can't. I'd guess this happened in the last few months for me

have you found a solution for the key board problem

Hi Andrei,

Your problem was solved ?  Please can you share how ?

I am having the same problem now.

Thanks in advance,

Marcus