VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Question

So (luckily, before a real disaster strikes), we decided to test the restore of a random VM. We run Networker User, save set recover, select the necessary options, and initiate the restore - after 1-2 seconds, nsrvadp_recover.exe crashes, and that's the end of it. We've tried: * different variations of shortnames/FQDNs/IPs for the vCenter server and esx host * versions 7.6.5.6, 7.6.5.7 and 8.0.1.5 of Networker user, * running NW user from different machines including from the proxy/server itself same problem every time. For info we are running 7.6.5.6 of NW Server And 5.0.0 U3 of vCenter. I contacted EMC Support who advised that this is a known problem with vCenter 5.0.0 U3 and we need to install 5.0.0 U2 instead. This was hugely inconvenient but we set up a new (test) vCenter server (U2) and ESX box, and tried again - it made no difference. Right now we are pretty concerned because if we can't recover our VMs in a disaster situation we may as well pack up and go home. Any help is appreciated, here is the info from the appcrash: Problem signature:   Problem Event Name: APPCRASH   Application Name: nsrvadp_recover.exe   Application Version: 7.6.5.7   Application Timestamp: 5239060c   Fault Module Name: nsrvadp_recover.exe   Fault Module Version: 7.6.5.7   Fault Module Timestamp: 5239060c   Exception Code: c0000005   Exception Offset: 000000000002e90f   OS Version: 6.0.6002.2.2.0.272.7   Locale ID: 2057   Additional Information 1: 7d97   Additional Information 2: 4e9e3e6764b18e7a39458c2911f84331   Additional Information 3: 9e14   Additional Information 4: ca4e565e198ca9e32d5eac40945ca729 Read our privacy statement:   http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

greenblueyellow · Answer

Ok I have some more information, looks like it is struggling to create the VM in vCenter, it successfully recovers the VM metadata from tape but can't upload it... Recovering files of client 'ken-vadp-test' from server 'ken-backup-02'. Connecting to host 194.70.42.11:443. Recovering to original VC system. Recovering to original ESX host system. libCURL SSL support is ENABLED NetWorker install path: C:\Program Files\Legato
sr\. Temporary Directory for VADP created. Temporary vmMntLoc Directory for VADP created. Initializing VimServer... VimServer is initialized Volumes needed (all on-line): LE0067 at \.\Tape2 Total estimated disk space needed for recover is 83 MB. Requesting 5 file(s), this may take a while... Recover start time: 30/01/2014 16:19:16 Received 5 file(s) from NSR server `ken-backup-02' Recover completion time: 30/01/2014 16:20:08 Trying to find the datacenter: Kensington ... Trying to find the ESX host system: esxinfra3.caci.co.uk ... Trying to find the resource pool:  ... Remapping Virtual Machine config data store from KEN-SAN-06a to KEN-SAN-06a. Remapping Virtual Disk 'Hard disk 1' data store from KEN-SAN-06a to KEN-SAN-06a. Upload the VM to vCenter Server. New VM Name:   KEN-VADP-TEST Datacenter:    Kensington Resource Pool: Resources ESX Host:      esxinfra3.caci.co.uk Transport Mode:nbd Registering VM ... Temporary directory 'C:\Program Files\Legato
sr	mp\1189507166' for VADP deleted. Requesting 1 recover session(s) from server. C:\Program Files\Legato
sr	mp\1189507166\1\diskBitmap_0 C:\Program Files\Legato
sr	mp\1189507166\1\Disks C:\Program Files\Legato
sr	mp\1189507166\1\metaFile_C C:\Program Files\Legato
sr	mp\1189507166\1eference_C C:\Program Files\Legato
sr	mp\1189507166\1\vm_config.xml VADP: Please upload config files manually immediately, Will wait for 5 minsVADP: I am going ahead with disk upload Registering VM for 'KEN-VADP-TEST' ... Task is -1% complete 82865:nsrvadp_recover: Failed to register the VM. 39077:nsrvadp_recover: error, The following VMware related error occured: Unable to register VM 'KEN-VADP-TEST'.  Details: 'An error occurred for task 'RegisterVM_Task'. Details: The object or item referred to could not be found.'. Restore of virtual machine failed!... Completion time: 30/01/2014 16:25:11 Total time taken: 0 hr(s) 07 min(s) 06 sec(s)

ToyotaFS · Answer

Hi, I have the same problem only with Vcenter 5.1 U2. We had this problem after updating from Vcenter 5.1U1 to Vcenter 5.1 U2. This mistale is here: Faulting application name: nsrvadp_recover.exe, version: 8.1.0.5, time stamp: 0x52d906ac Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a Exception code: 0xc0000005 Fault offset: 0x000000000003bf7c Faulting process id: 0x9ac Faulting application start time: 0x01cf1e547331e78b Faulting application path: C:\Program Files\EMC NetWorker
sr\bin
srvadp_recover.exe Faulting module path: C:\Program Files\EMC NetWorker
sr\bin\MSVCR100.dll Report Id: bcb4a8cb-8a47-11e3-b343-0050568f75db I have created ticket to EMC. I am waiting resolve problem.

Mgrunert · Answer

Same issue here .. whats the solution for the issue ?

ToyotaFS · Answer

Hi, I have resolved this problem. I got a three files and repalced the original files them.

Here is files:

libvmdk.dll

nsrvadp_recover.exe

nsrvadp_save.exe

I'd like to notice that these files are correct only for Networker 8.0.3.1

ble1 · Answer

Indeed, one would think this stuff is addressed without unnecessary regressions... Thnx.

greenblueyellow · Answer

Contact EMC Support and request a port of the nsrvadp_recover fixes from NW155390 and NW151105, for whatever version of NW you're running.

They provided us with the files for 7.6.5.7, and now (after upgrading) we have the exact same problem in 8.1.0.5 so are currently waiting for another port.

Such a massive bug, I can't believe this sort of stuff gets past EMC's testing team.

ble1 · Answer

Do you have bug id?  (something like NWxxxxx)  That way people can check if further releases have this fix included (eg. 8.0.3.3 which is next to be released).

Thierry101 · Answer

Hi folkswhat's the solution for this?please enlighten or status of this issue thank you

Mgrunert · Answer

I got a fix from EMC support for 8.0.4 and 8.1.5 - they solved it fine.

leo131 · Answer

I have the same problem with 7.6.5.7 How would I get these fixes?

ble1 · Answer

As your version is out of support, I doubt you can even obtain the fix even if it exists for your version.  Getting to supported level will be first thing most likely.

NetWorker

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