NSR critical Failed to merge VHD differencing chain

I don't have such setup, but based on docs and error we can assume what is going on.  Doc says:

Hyper-V VSS Writer uses differencing disks to capture changed blocks between backups. A differencing disk is a VHD that contains changes for another VHD or the guest operating system. Differencing disks are stored in the same subdirectory as the parent VHDx for the virtual machine. This location is not configurable. Incremental changes since the last checkpoint or backup are written to a new differencing disk. This differencing disk gets merged to its parent disk after the backup completes. When a snapshot occurs as part of a backup, a new differencing disk is created. This new differencing disk receives all the writes until the next backup starts. The backup saves the differencing disk as part of an incremental backup. If you create checkpoints, then multiple differencing disks can be present on the system. If you do not create checkpoints, there is one differencing disk present along with parent disk. To estimate the required additional primary storage for differencing disks, consider the rate of changes happening inside the virtual machine. As a virtual machine grows, it requires more storage space on the primary disk. NMM logs how much data it has backed up for each backup.

So, it seems like expected differencing disk is not found or I could imagine same error can be made if there is something else doing the backup as well (as that would break the chain).  To be sure, can you check also log in event log to see if there is anything written there?

Hello Bernd,

Can you please check in the application information field, if you have the following variable, and what is the value?:

NSR_VSS_FULL_BACKUP Default value is Yes.

When the value is Yes, NMM initially performs a full backup and later performs incremental backups.

If the value is No, then NMM performs a copy full backup and merges the recovery snapshot with the base VHDX.

Thank you,

Carlos

gotschy, was this resolved? If so, can you please share the solution? I am having the same issue but on NMM 9.0.x.

I searched NMM documentation and found the variable related to Hyper-V backups and my configuration was done with the client wizard so I would assume it will not include this variable? Anyhow, I am going to check the configuration again to be sure.

Thanks,

Armando

Hi , anyone found a solution for this problem ?

We are also having this problem on build 9.0.1.6 .

Please help !

Hi

Was the problem resolved after so long? what's the solution?

For the incremental, have you tried setting client retries and inactivity timeout in the action properties to 0 ?

HI ArmandoGM

Thank you for your suggestion.

By the way, the problem that we encountered is :

nsrnmmsv NSR critical Backup of Hyper-V data files failed with error Failed to merge VHD chain. FileStream::Read error..

will setting client retries and inactivity timeout to 0 helps in this case? currently running 9.1.0.4 server and client.