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Aurora R7, AlienFX LEDs not working
I have not messed around with these for a long time but just realized that my LEDs are not working at all. I completely reinstalled my system but still the same result.
AlienwareAlienFXTester says the current version of the board is 0.00.00.
Does that say that for anyone else with a Alienware Aurorar R7?
Thanks for any help.
Alienware - Rodrigo
7 Technologist
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January 4th, 2019 17:00
Cendrecoeur
26 Posts
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January 23rd, 2019 07:00
PentatonicSteel
240 Posts
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January 23rd, 2019 08:00
I am on an R7, and have not seen that graphic layout for led control...
Sure you are on the correct version of AWCC?
I use the page that includes the keyboard and mouse along with the desktop led control.
Cendrecoeur
26 Posts
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January 23rd, 2019 08:00
Hi,
Can you screenshot what display software you are using? I'm getting really confused between Control center & command center.
The screenshot shown is from the in-house AlienFX Tester system. This is just normally a sanity check to verify everything is OK with the system.
I'm using Command Center to deal with Fans & desktop FX.
And Control center to deal with mouse/keyboard FX.
PentatonicSteel
240 Posts
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January 23rd, 2019 18:00
I use the command center (same place as adding oc profiles and power options etc). First page shows cpu fan profiles etc, second led options, third power options, etc etc/
Honestly never seen what you are using...
Not at home to take a screen, but I will tonight when I get the chance.
Sure you aren't using the "new" AWCC that was meant for the Alienware "X" series or whatever?
It was marketed for all users to control their keyboard and other peripherals, but you can't use it for systems led effects on the aurora series.
Go to driver page, and look for the AWCC that specifically states (R6+ or aurora).
Edit: Rodrigo already posted the correct AWCC download version.
Cendrecoeur
26 Posts
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January 24th, 2019 13:00
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 24th, 2019 19:00
1. Disable "3rd Party AlienFX Access"
More optimal settings here:
https://www.dell.com/community/Alienware-Desktops/My-Aurora-R6-The-Adventure-Continues/td-p/6063705
2. There should not be. Anyway, both of those are non-essential ... so easy enough to uninstall them to troubleshoot.
Cendrecoeur
26 Posts
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January 25th, 2019 14:00
Tesla1856
8 Wizard
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17K Posts
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January 25th, 2019 15:00
If a clean install of proper AW-CC does not help, you likely have a Windows corruption problem or a hardware problem.
AFAIK, there is no "outside of Windows" LED-Test (nor is it possible in ePSA).
ravic
38 Posts
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January 26th, 2019 10:00
Cendrecoeur
26 Posts
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January 26th, 2019 10:00
Cendrecoeur
26 Posts
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January 26th, 2019 13:00
Cendrecoeur
26 Posts
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January 26th, 2019 14:00
Did you try to open it up and remove both of the side panels , especially the "'right" side panel to check if the connectors were correctly plugged?
ravic
38 Posts
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January 26th, 2019 14:00
I am suspecting it is the controllers in the side panels of the computer
what does your alienfxtester say for board firmware and version?
Cendrecoeur
26 Posts
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January 26th, 2019 14:00
exactly same as you ! Version 0.0.00. Can not even run the test.
That's why I posted on this topic. Because I saw your screenshot and I was like "oh that's exaclty what I have!"
I tried to open the desktop to see if the internal connectors were correctly plugged in and the "LED connector" was properly plugged to motherboard. Everything else looked OK. Didn't look into all the PSU cables though.
I really don't think the board itself is defectuous otherwise, we would run into a much harder bunch of issues. Must be something very simple. If you get your desktop back and they find the issue, just post it here, would help ! thanks!