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Inspiron 5567 dedicated graphics card issue
Hello, I'm using dell ispiron 5567 laptop which has dedicated graphics card of AMD radeon R7 M445, At first I used to play games with it but now my laptop is not detecting this graphics card and use the intel 620 graphics. I was re-installing the drivers and it said " hardware not found". I searched the graphics card in device manger but not found there, also I searched it in "dxdiag" but also didn't find here... so what may be the possible reason and what may be the its solution. Thanks in advance
Dell-SreejithR
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February 26th, 2019 12:00
Please do not double post. I have responded to your post here
Mary G
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February 26th, 2019 12:00
Make sure you are using the Dell Drivers and not those from AMD. Since you have a laptop the video is not an actual discrete card. It is part of the motherboard not stand alone--that's why it has the M designation. It works with the Intel video. It requires Dell customized drivers available here-
https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-5567-laptop/drivers
If you installed amd drivers that could be causing the problem. Install the Dell driver and see if the builtin card is recognized.