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Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)
Hi,
Once I finished the update to BIOS 2.3.1, and I have to shutdown coz I'm sleepy. After I shut it down, I open again my unit, then it says "no bootable devices found".
I ran diagnostic (all pass), then i check the System Information on Bios, and unfortunately no hard drive detected. I just don't know and confused. "M.2 SATA = (none), M.2 PCIe SSD-0 = ES79N659011902K" and no hard drive size.
I have a USB recovery drive, do you think it helps? If not, what should I do?
Need help. Sorry for my english...
robert p
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November 16th, 2017 05:00
Hi pcbocampo,
Thanks for posting.
Apologies that your computer is not performing as expected. Other users have reported success in resolving this issue by restoring the BIOS to the previous version.
robert p
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November 16th, 2017 06:00
http://dell.to/2hw2xRC
http://dell.to/2hw2yoE
pcbocampo
2 Posts
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November 16th, 2017 06:00
How can I restore to the BIOS previous version?
Can you please tell what should I do first?
Thanks for the response.
gellpro
1 Message
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December 7th, 2017 20:00
Hi, I'm facing the same problem now.
Could you solve this problem?
Although I can't boot windows, how can I downgrade BIOS?
Wietse-0803
3 Posts
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January 14th, 2018 10:00
Same problem here. Running BIOS 2.5 meanwhile, but issue exist.
Wietse-0803
3 Posts
1
January 31st, 2018 13:00
I found a solution for this annoying problem! I updated the firmware of my Dell XPS 9360 Toshiba SSD. After a restart I don't get the 'no hard drives detected' message anymore. It boots properly now :).
Take care when updating the solid state drive. It can be a different brand instead of Toshiba. Use the service tag when downloading the firmware and follow the instructions. Good luck!
EmmaGoldman
1 Message
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March 1st, 2019 20:00
@Wietse-0803, Can you kindly tell me how you update your SSD firmware without starting OS? I have researched this issue for days and my thorough hardware test on harddrive returns no errors. This may be my last trying before I build a ubs drive to reinstall OS. Thanks.
Wietse-0803
3 Posts
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March 10th, 2019 12:00
You've to create a bootable USB-stick I remember.