Venue 11 Pro wifi issues

Hi Skorpyo60,

I'll send you a private message requesting your service tag so I can check the model number and spec of the tablet and then advise further.

Alan

Hi Skorpyo,

I have looked at your service tag info and see the system was shipped with both a wireless card (DW1538) and a mobile broadband card (DW5808E)

Does the system connect to a network via 3G/4G?

Do you have the wireless enabled in the BIOS?
To do this, access the BIOS by powering on the tablet whilst holding down the Volume Down(-) button.
Navigate down to Wireless in the menu.
Ensure all three options are ticked (WWAN / WLAN / Bluetooth) 
Click apply and then exit

Have you enabled Airplane mode within Windows?

Here is the link to the correct wireless card driver, what happens when you try to install that one?

Alan

Hi Alan

First of all thanks for the help. When I try to install the driver you linked it says it wont work on my platform. Also I do not have a wireless card listed in device manager only a cellular card. I'm hoping you have another idea. I read somewhere about getting the wifi driver from Intel but I'm was not able to find correct one as the one I tried also didnt work? Any suggestions? I would not mind doing a clean install but I have trouble getting the venue to boot from the USB

Here are a couple of screenshots

Hi Skorpyo, 

I'm wondering if the wireless card has failed if it is not being detected. That driver should have installed as it is the official Dell packaged one. Did you check the BIOS settings I mentioned in my last message to ensure all wireless devices are enabled? 

I wasn't able to view those attached photos, could you send them by private message to see if that works instead.

Also, what happens when you try to boot from USB, at what point in the install process does it fail? Do you get any error messages?

Alan

Wireless Bios settings are ok and tried with the wifi+bluetooth driver from dell support and got the same error message.

Any advise?

Thanks,

Hi Skorpyo,

I just got a Venue 11 Pro with the same wifi issue,

Were you able to fix it?

Please let me know,

Thanks

I have exactly the same problem.

The filename of the file to download suggests the driver to be for a 32 bit platform, but the content of the page indicates a 64bit platform.

When I try to install the drivers, this is part of the log for the failed installation:

[Tue Sep 17 15:09:37 2019]
--- Start of Vendor Software Log ---

[Tue Sep 17 15:09:37 2019] ASCII payload log file detected:
[Tue Sep 17 15:09:37 2019] [2019-9-17 15:09:21] Setup start up.
[2019-9-17 15:09:21] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\bfee6438-9d04-48ce-9b49-d9c6465b0456\DUPLogDir\DUPF507.tmp"]

[Tue Sep 17 15:09:37 2019]
--- End of Vendor Software Log ---

[Tue Sep 17 15:09:37 2019] Vendor Software Return Code: 7
[Tue Sep 17 15:09:37 2019] logo.png
[Tue Sep 17 15:09:37 2019] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Tue Sep 17 15:09:37 2019] Exit Code set to: 5 (0x5)
[Tue Sep 17 15:09:37 2019] Result: FAILURE
[Tue Sep 17 15:09:42 2019] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Tue Sep 17 15:09:42 2019] Execution terminated at date-time Tue Sep 17 15:09:42 2019
[Tue Sep 17 15:09:42 2019] ######

I actually found a solution that worked in this thread:

https://www.dell.com/community/Tablets-Mobile-Devices/How-to-Install-the-Network-Driver-after-a-fresh-Windows-10/td-p/5182640

Is there a solution similar to this for the Venue 11 7130/39, please?

I received a reply from Dell asking for a service tag, which I supplied, only to be informed that my tablet was out of warranty.  Not much help really. 

My response 'I was well aware that my warranty had expired.  I did not initiate this private conversation, I asked a legitimate question on the community forum where I observed that my problem is not an isolated one.  There appears to be a glitch in your system which prevents access to wifi and bluetooth after updates to Windows 10.  Surely this is something that should concern your technicians, who would benefit from finding a work-around which will satisfy DELL owners?'

 If this was a one-off I could understand, but this is a problem that has affected many DELL owners. Either DELL has an issue, or Microsoft has an issue. Either way PLEASE find a work around so that my virtually useless tablet can be made serviceable again.

I recently purchased a new router and my son's Venue 11 Pro 7140 can see some wifi networks, but not my new networks.  I think I need to update drivers, but have had no luck so far.  My numbers are below:

ST:

EN: 

I worked this out thanks to loungesong who is linked to from another post in this thread. So I am only posting here to give more people a chance to find a solution.

If anyone else updates a Dell Venue 5130 to Windows 10 and finds it virtually useless, I would recommend tethering the tablet to your phone and going to the Dell website and:

1) Download and install the bios 5130A20. Follow their instructions to install it

2) Download and install the Intel Atom Z3000 Chipset Driver from Dell. This should fix the touch screen and sound

3) Download 5130 Network Driver as described by loungesong. Once downloaded use the option to extract it rather than run. Then in device manager you will probably have two unknown devices. The one that has SDIO in its name is the wifi so manually update its driver using your extracted wifi driver and the other unknown device is the bluetooth so update its driver using the bluetooth driver.

That should give you a serviceable tablet.