The most common reasons to get Bluescreen are from Driver/Hardware Problems, Memory, and Disk or File System Issues. If the system is booting fine, refer this link https://dell.to/2C8DQbu
Watch here https://dell.to/2NTAEDv how to fix Blue Screen of Death Windows 10 and learn how to stop the stop error.
You may also want to check if there are any pending Windows updates.
1) Power off the Dell Laptop PC. 2) Disconnect any peripherals that are connected to the PC, and connect the AC Adapter (charger) to the PC. 3) Make sure that the LCD screen is clean (no dust particles are on the surface of the screen). 4) Press and hold Fn key and power on the PC to enter ePSA or PSA diagnostics mode. Continue to hold the Fn key until you see the ePSA or PSA diagnostics screen. 5) ePSA or PSA runs a series of tests on the PC. 6) Press the N key to enter LCD built-in self test mode when you see the message "Do you see the color bars? Yes/No." Note: If you do not respond for 30 seconds, the diagnostics will automatically assume your response as "No" and proceed to LCD built-in self test. 7) The screen displays multiple color bars and change colors on the entire screen to black, white, red, green, and blue. Carefully inspect the screen for abnormalities. 9) The computer restarts once the remaining tests are completed.
nyc10036
4 Operator
4 Operator
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5.6K Posts
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July 1st, 2020 09:00
That's a really old laptop.
Reboot and run Dell Diagnostics.
bjrraquel28
3 Posts
0
July 4th, 2020 16:00
I already did a number of times. Still ending up on plain blue screen. No warning or instructions given.
DELL-Cares
Moderator
Moderator
•
25.7K Posts
0
July 5th, 2020 01:00
Hi,
The most common reasons to get Bluescreen are from Driver/Hardware Problems, Memory, and Disk or File System Issues. If the system is booting fine, refer this link https://dell.to/2C8DQbu
Watch here https://dell.to/2NTAEDv how to fix Blue Screen of Death Windows 10 and learn how to stop the stop error.
You may also want to check if there are any pending Windows updates.
-Farooq
bjrraquel28
3 Posts
0
July 6th, 2020 05:00
Its plain blue screen and nothing else not even a word.
BP-CSTE
Moderator
Moderator
•
44 Posts
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July 6th, 2020 05:00
Hi
I'm Anand, Working on your Dell Query. I will respond to you back shortly.
BP-CSTE
Moderator
Moderator
•
44 Posts
0
July 6th, 2020 06:00
1) Power off the Dell Laptop PC.
2) Disconnect any peripherals that are connected to the PC, and connect the AC Adapter (charger) to the PC.
3) Make sure that the LCD screen is clean (no dust particles are on the surface of the screen).
4) Press and hold Fn key and power on the PC to enter ePSA or PSA diagnostics mode.
Continue to hold the Fn key until you see the ePSA or PSA diagnostics screen.
5) ePSA or PSA runs a series of tests on the PC.
6) Press the N key to enter LCD built-in self test mode when you see the message "Do you see the color bars? Yes/No."
Note: If you do not respond for 30 seconds, the diagnostics will automatically assume your response as "No" and proceed to LCD built-in self test.
7) The screen displays multiple color bars and change colors on the entire screen to black, white, red, green, and blue.
Carefully inspect the screen for abnormalities.
9) The computer restarts once the remaining tests are completed.