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17 R5, not detecting AGA, but the graphic card works
Originally the graphic amplifier was able to be detected. However, I wasn't able to use the loopback mode. So I decided to reinstall the computer to see if it would solve the problem. Yet, it created another problem. Now the amplifier cannot be detected and the emblem does not light up anymore.
Furthermore, I can hot swap the internal gpu and external gpu without rebooting the computer.
After all, I was wondering if there is any fix for the amplifier to work properly?
Alienware 17 R5
Graphic Card: ASUS GTX1080Ti Turbo
Driver's up-to-date
Alienware-Eimy
3 Apprentice
3 Apprentice
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4.4K Posts
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August 3rd, 2018 11:00
Hi @Hstanez,
Make sure you follow the steps on this video to make sure the amplifier was setup in a proper way.
Also reinstall the Command Center and finally, make sure the BIOS is up up to date.
MatthT
1 Message
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February 24th, 2019 23:00
Same here, i tried everything from restarting/reinstalling but still doenst work and following the video one by one :( Anyone knows how to fix this? i have a 17 r5 with 1070 Dgpu and MSI Aero GTX 1070 ti in my Alienware graphics dock.
pxo247
1 Message
0
March 6th, 2019 04:00
Hello! Could you solve your problem? I'm in the same situation...
thedebacle
2 Posts
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September 25th, 2019 04:00
Hi is their a solution? or can you refund cost for graphics card and amplifier if your harware is not doing what it's supposed to?
thedebacle
2 Posts
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September 25th, 2019 04:00
did you end up fixing this???
Derrick21
8 Posts
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August 11th, 2020 08:00
crimsom
7 Technologist
7 Technologist
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6.1K Posts
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August 11th, 2020 21:00
Hi @Hstanez Guess that the current AWCC has been installed. What is the AWCC FX 2.0 status? Evidently, AWCC has problems with the 17 R5 in combination with the amp 2000, see Here.
crimsom
7 Technologist
7 Technologist
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6.1K Posts
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August 11th, 2020 22:00
Hi @Hstanez the Intel Driver Support Assistant Here will identify your products and get driver and software updates for most of your Intel hardware.
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
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3.1K Posts
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August 12th, 2020 06:00
So the GPU works and it’s not being detected.
Then Have you clicked the Graphics amp button on the keyboard with the FN Key + F1?