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XPS 13 9310, audio of bottom facing speakers duller than before?
Hi, I was wondering if by now somebody owns or had the change to listen to the speakers on the new XPS 13 9310? I know its speakers are a bit more powerful (2W) than previous models, however they are now bottom facing while on previous XPS 13 models they were on both sides.
My question.. does that mean the sound on the XPS 13 9310 is more dull, more muffled, has less clarity, less high frequencies than the Late 2019 XPS 13 or previous models, which had the speakers on both sides? It would make sense if speakers are now indirect, bottom facing.
I own the XPS 13 9343 and XPS 13 9350 and those had speakers on both sides which sounded really good with lots of high end clarity. How does that compare with the XPS 13 9310 and which previous models have you heard for comparison? Hope somebody can help with this. Thanks alot.
OogieMonster
7 Posts
1
September 12th, 2020 16:00
I agree with you that for $2000 this thing should serve me lunch. I decided to keep it, and it is frustrating. The sad thing is that simply being able to turn up the volume more would solve it. Fortunately, I don't have any any assignments due. It's such a shame because it's my third XPS, the last one being in 2015. I really wish I hadn't gotten it.
peter001
32 Posts
1
September 12th, 2020 16:00
@acore9 You wrote: "I found the XPS 13 7390 speakers to be tinny. I actually have a macbook air and the sound is way better than my XPS 13 7390 - a deeper fuller sound."
So you have the Late 2019 model (= 7390). If you watch the youtube video link I gave in my previous post, how do you feel the audio of the 2019 vs 2020 XPS models compare in the audio demo comparison in that review video? Click the link and you'll hear the audio demos after a couple of seconds.
To me the 2020 model sounds louder but the audio seems duller, so more crisp on the 2019 model which had the speakers on both sides.
lhabs
6 Posts
1
September 13th, 2020 00:00
@peter001 responses below
1. In this video, XPS 13 7390 sounds better, both when I listen to both the models with MaxxAudioPro and without.
2. The low volume problem is restricted to video conferencing apps. Basically, from what I can tell, Maxx does not recognize the VC apps, because whenever I open Maxx while doing a VC, it shows zero sound ie nothing is happening in Maxx. You can toggle it on and off and change whatever you want, but the sound remains the same.
3. Answered in 2 above. I do want to add one thing here: that while boosting using Maxx makes music listenable and movies watchable, the sound does become tinny and distorts for the high frequencies occasionally.
Qs for everybody: do you know of anybody who has an XPS 13 7390 and does NOT have a low volume issue with conferencing apps? Am trying to understand if this issue is limited to some pieces or if it is a model issue.
Thanks in advance for your help Peter.
Skhezein
4 Posts
1
September 13th, 2020 05:00
@peter001
Thanks for asking. I think my answers were the same with everyone.
1. Definitely XPS 13 7390 model.
2. I rarely used Zoom but I encountered the same issue everyone is having when I used it before.
3. I checked my MaxxAudioPro software and everything was defaulted with the setting you've mentioned. Another thing to note is that this laptop has issue when the headphone is removed randomly. Sometimes after removing the headphone, there is no sounds firing from the speaker. Alternatively, it can be resolved by restarting the laptop. I never had this kind of issue before in my previous laptops or any laptop I've known.
@OogieMonster and @acore9
I agree with you both. Aside from other issues, I've got the motherboard and keyboard replacement on its 3rd month. I still decided to keep it but already fed up with the stressful experience and time consuming reporting of issue with the tech support while my work is piling up. A bit disappointed with the laptop given on its price tag.
OogieMonster
7 Posts
0
September 13th, 2020 08:00
@Skhezein
Did the motherboard/keyboard replacement help at all?
Skhezein
4 Posts
1
September 14th, 2020 03:00
@OogieMonster
Not at all. Its for different issue. My keyboard issue was about key not registering when pressed and the front LED not lighting when charging.
But for the sound/speaker issue, it was still there even after replacing the motherboard. It seems a "built-in" with this laptop.
For screen flickering, I did not notice that much anymore (or I just get used to?).
Laptop restart taking too much time was already resolved by the latest BIOS update so good job DELL. Imagine this restart time issue and the speaker issue combined - very time consuming.