WD19TB Dock 100% fan speed for no reason

What you describe seems to be also my problem. I have made the following video, do you think it's the same?

https://www.youtube.com/watch?v=-_gemC8pPy8 

I have seen similar reports on this forum but no real solution from DELL.

Every few minutes, and sometimes not for hours, the fan on my WD19TB erratically starts with a chirp sound and then spins at a constantly-changing speed, then almost off, then full speed, then off.... a random number of times, like the thing is breathing. Sometimes it does it a lot of times (like at the start of this video where I also placed a small plastic bag hanging next to it to better show the fan speed), sometimes just two or three times.

Most of the times it goes to FULL speed one last time to then slowly comes down to a stop.

The dock is basically cold, the exhaust air is also not noticeably warm. The room is only 19 degrees C or less.

I have only one DisplayPort monitor connected to it, 1440p@60Hz, an Ethernet connection, wireless keyboard and mouse.

The Dock has the latest firmware 01.00.00.04 package. The laptop, a Dell XPS 9570, also runs the latest EC firmware 1.18.1.

The operating system is Linux. The discrete NVIDIA GPU is not in use. The laptop can be completely idling or not, it does not seem to affect this.

Thank you for staying connected. I'm Karthik from dell community.

Could you get back to us on the private message along with the service tag.

You can refer to the link below to find the service tag

https://dell.to/3bvLeMl

---

@istepaniuk wrote:

What you describe seems to be also my problem. I have made the following video, do you think it's the same?

https://www.youtube.com/watch?v=-_gemC8pPy8 

Mine isn't quite the same: it doesn't do this in such rapid bursts. The intensity is the same, but it generally goes off once every 10 minutes for about 5-10 seconds or so. The dock's temperature is also rather low, so it feels like something is messed up with the fan speed regulator. I wouldn't be surprised if under similar circumstances the fan would  switch on at a lower speed, but it seems as if it can only go at max...

My XPS 15 9500 has also high fan speeds at a very small workload, it's so annoying. I have send it back to the repair centre and they replaced some parts, but I still have the problem.

Do you have a solution already?

Welcome to Dell Social Media Support, I see you are looking for technical assistance. If you need our help,  Could you direct message  the Service Tag, so I can look into this for you right away?

You could refer to the below link to find the Service Tag:

http://del.ly/6601Jra3P

I have a WD19 that loses its connections with one or both of its connected monitors.   In the morning after unlocking my windows desktop, one or both of my external monitors will show an amber led instead of a "connected" blue led.

There is a Windows hotkey combination to reset just the GPU: Shift-Ctrl-Windows-B

I press it once, my working display(s) go black and most of the time my non-working display(s) will awaken.

My Dell WD19 Dock fan runs constantly, even when the laptop is turned off!   How about that? 

This is crazy and in addition to it frequently "losing" its connection to external monitors.   The lost monitor connection is tolerable - I use Shift-Ctrl-Windows-B to reset the GPU.

I have just gotten this docking station from work, and it's so annoying blow every now and then. I am going to replace it tomorrow and if it will be the same, I will not use it at all. Such a big box with a fan for few ports doesn't make sense. I just need an external monitor and a power supply anyway.

"Have you tried turning it off and on again?" (IT Crowd, 2006) Unplugging and plugging back the power cable of the docking station solved the problem for me.

Mine too.  It is like having a colleague fitfully snoring in my office all day.  Extremely annoying.

Did anyone ever find a fix for this my doc is doing the same type of thing too. I thought it was due to  a dell /windows update on my dell laptop as next time I went on it was fine, but it has resurfaced a few week later