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Faulty laptop
Can anyone help with WUR replacement order number . I returned my faulty laptop. But they are not delivering replacement. The replacement order was placed on March 31, 2021. It is standing still since then. Warranty team is not goving solution only apologises. How can i escalate to resolve this issue.
Insp3505
9 Posts
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April 23rd, 2021 00:00
Correction: Service TAG
Insp3505
9 Posts
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April 23rd, 2021 00:00
Service TAG
DELL-Cares
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April 23rd, 2021 00:00
Hi,
Thank you for reaching out to us. We have replied to your private message. We strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing sensitive information, continue chatting with us through private message so that we can start working toward a resolution.
-Supriya
DELL-Cares
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April 23rd, 2021 01:00
We strongly recommend that you remove the Service Tag from the public post for security reasons.
Insp3505
9 Posts
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April 23rd, 2021 01:00
Service TAG . WUR Replacement .
Insp3505
9 Posts
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April 25th, 2021 00:00
Hi, I purchased inspiron 3505 on March 2" 2021 and returned it as WUR replacement. Dell received it on April 13, 2021. They have not sent me new replacement laptop. How soon can i expect a replacement.
Dell-SimranC
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April 25th, 2021 01:00
Hello! We're working on this internally and should have an update post weekend. Please bear with us.
Insp3505
9 Posts
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April 26th, 2021 01:00
This is strange. Dell does not have one spare unit for replacement. Not able to use the purchase since March 2, 2021. Their promise to provide another model if similar not available has failed. Very dissatisfied with this behaviour.
Insp3505
9 Posts
0
April 26th, 2021 08:00
Hi team, can anyone look into this on priority. Any contact who can expedite WUR issue. Starting to loose hope now. Email team not responding.