3 Posts
1
3039
Dell Latitude 5420 - BIOS 1.5.2 Released 4/20/21 - Breaks Dual Monitor function with D6000 dock.
After updating the BIOS on our Dell Latitude 5420 laptops from BIOS 1.4.9 Release date 4/12/21 to latest version BIOS 1.5.2 it seemed to have broken the dual monitor functionality using the Dell D6000 docking units.
It also appears I cannot roll back 1.5.2 to 1.4.9 either. So how am I suppose to resolve this issue.
DELL please provide me with an new BIOS Update. Anyone else experienced this issue?
Jose' Garcia
SALSAJOSE
3 Posts
0
April 29th, 2021 08:00
Greetings, I have found the solution to this issue. It appears it's not the BIOS as was originally discovered. It was the new DisplayLink Graphics Driver. The newer version 9.3.3324.0 does not work. Version 9.2.2335.0 Does!
So just remove DisplayLink Graphics Driver 9.3.3324.0 and install version 9.2.2335.0.
This solved our problem. Hope it solves yours.
SALSAJOSE
S Robert
1 Message
0
April 28th, 2021 10:00
Myself and my college are experiencing the same thing after the bios update.
I even update updated the firmware on the D6000. Rebooted my machine. Removed the driver and reinstalled.
It will charge, and the Ethernet cable works showing it is hardwired.
Still will not pull up the monitors. Only have an pointer finger icon cursor in the middle of one monitor that is frozen but besides that it is completely black and the second monitor is showing completely black.
Dell please fix ASAP
SALSAJOSE
3 Posts
2
April 29th, 2021 09:00
edeere
1 Message
0
April 29th, 2021 14:00
Can you give me a link to that version of the drivers
avanderw
1 Rookie
1 Rookie
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1 Message
0
April 30th, 2021 08:00
I used this driver and it fixed it for me:
DisplayLink Driver for Dell SuperSpeed USB3.0 Docking Station (D3100/D3000/D1000), Universal Dock (D6000), Universal Dongle (DA100) and Dell MKS14 monitor stand
Daryl U
1 Message
0
May 17th, 2021 12:00
Me too