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14764
Battery not charging after updating to W11
Hi,
Setup: Dell XPS 9500 (2020) laptop
In mid-December I got a chance to upgrade to W11 from W10. I did it. About a week or so everything was running smooth.
Then one day after a few hours of using my computer I noticed that the battery was running low. I was like "whaaat" , checked the power cable and everything: everything was connected properly.
Then I thought "Okay, these things can happen". So I just restarted my computer but the issue remained.
As I normally use my laptop through Dell's docking station I looked for the original charger that came with the laptop to test whether that worked. It also did not.
I then opened Device Manager and uninstalled everything I had there under Battery Section (Microsoft AC Adapter and Microsoft Surface ACPI-Compliant Control Method Battery).
Then I shut down the computer, removed the power cable and waited fora few seconds. Then plugged the power cable back and turned on the computer. The computer automatically reinstalled the battery drivers upon reboot. This fixed the problem and I was happy again. But not for long.
The next day (after another shut down) the problem was back. And the only way I knew to solve it was to uninstall the battery drivers again, shut down the computer, remove the power cable and then turn it back on.
Furthermore, upon some reboots the next day (after I close the computer for the night having already reinstalled the drivers) the computer acts weird. It boots to the lock screen but then as it gets there, it automatically restarts the computer. Sometimes once, sometimes twice. After that it finally gets to the lockscreen and let's me to log in. And yes, the battery is not charging...
Now I have been doing this driver uninstall-reinstall "trick" for almost 2 weeks. And it is super annoying.
I thought of reverting back to W10 until this problem is fixed but I am unable to do so, at least in an official way. Because I could have only reverted back to W10 within the first 10 days of having W11. That time is passed.
I assume some W11 patch or the drivers are faulty..or there is some mismatch between them. Not an expert, just assumptions.
Does any of you have any suggestions what could fix my problems?
Update: I also posted this on Microsoft forums and a volunteer moderator replied that this is Dell's not Microsoft's issue.
Thank you very much!
All the best,
AImostPro
bradthetechnut
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January 23rd, 2022 10:00
May be Win11 changed something in Power Management settings (or other) in BIOS? That's the only link I can think of between Win 11 and Win10. How else to keep affecting the battery once Win10 is reloaded?
bradthetechnut
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January 23rd, 2022 10:00
I wonder if it has something to do with Power Management settings, if Win11 differs from Win10. May be there's a battery saver thing that's off in Win11?
AlmostPro
39 Posts
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January 23rd, 2022 10:00
Hi,
Not sure. As I mentioned, I went back to Windows 10 and the problem persisted. I even tried Linux. Same issue. Maybe, just maybe the first W11 install messed something up. But it does not seem very logical to me. I've also updated BIOS. Nothing except running Windows in safe mode has helped. But there's not much you can do with the computer while it is in safe mode.
AlmostPro
39 Posts
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January 23rd, 2022 11:00
Maybe it has something to do with the sonewhat loose USB port on the motherboard which in return have potentially caused other issues, including restarts.
But the battery charges with a 100% success rate after the restarts are finished and I have turned the computer off for 10 seconds and turned it on again. Thus, the USB port still works perfectly itself. I have also tested it with file transfers to a USB memory stick, it works perfectly.
And I also updated BIOS version and have tested the new BIOS (version 1.11.0) with both W11 and W10.
bradthetechnut
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January 23rd, 2022 12:00
When BIOS is updated, doesn't it keep the settings? It might not hurt to check Power Management settings in BIOS just in case.
If USB slot was truly loose and shorting, I'd think other problems would occur.
"But the battery charges with a 100% success rate after the restarts are finished and I have turned the computer off for 10 seconds and turned it on again." Does this mean it's working normally now?
exaptar
3 Posts
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February 1st, 2022 07:00
I have exactly the same problem. It's definitely related to the Windows 11 upgrade.
JackC.io
1 Message
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February 2nd, 2022 23:00
I have this exact issue since upgrading to Windows 11 as well, XPS 9500 2020.
In case it helps anyone, the workaround I have is to Shut Down, remove the charger for a few moments and reinsert, wait for the white led on the front of the base to blink once then stay solid. If I do that, when I boot up the charging works. I also disabled Standby in favour of Hibernate in all the power settings, this helped a bit not needing to do this so often.
Needless-to-say though this is terribly inconvenient and not what you expect from a premium laptop I use as a daily driver for work.
@Dell - please look into it? this issue will just get worse as more users adopt Win11
Dbord
1 Message
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February 7th, 2022 15:00
Same issue with XPS 9570. Replaced battery and charger with Dell replacement parts. Battery will not charge. Updated BIOS...battery will not charge. Spoke with Dell customer service rep. Got nowhere. He want me to send the PC in for repairs. Thinks it is a hardware issue. Reading all of the above makes me think it is a software issue related to upgrade to Windows 11. No tellling what Dell intends to "sell" me to fix this problem. Needless to say I am skeptical. Interestingly enought, I get an error message when I access Dell driver page for this PC.
JazzyAndy
2 Posts
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February 9th, 2022 03:00
Same problem since installing windows 11. A restart doesn't fix it. I need to to a shutdown, wait 10 secs and then restart.
JazzyAndy
2 Posts
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February 9th, 2022 03:00
I should add, I need to undock the laptop as well. As long as it remained docked I couldn't get it to charge.
DELL-Cares
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February 9th, 2022 03:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
BillyBoy68
1 Message
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February 15th, 2022 06:00
i have the exact same issue. In fact my computer randomly shut off while trying to add to this post. Started after upgrading to Windows 11. I have a dell XPS 9500.
DELL-Nat M
Community Manager
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2.6K Posts
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February 16th, 2022 06:00
Hi all,
Please check if your system is compatible with W11 here.
If compatible, then you should update your BIOS based on W11 updates:
If none of these help, please check your battery status in BIOS as well.
KimbaTWL
2 Posts
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February 17th, 2022 14:00
I have same issue, BIOS is already updated to 1.12.0
JimInNeavitt
3 Posts
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February 21st, 2022 07:00
I too have a Dell XPS 9500 that will no longer charge. Neither the docking station nor the laptop charger works. I get a message that a charger is not plugged in or it is the wrong type. As others have mentioned, sometimes the laptop will charge, although at this point it is completely dead. When it had a charge, and I tried to restart it, or tried to switch the power cable to a different port, the computer would reboot. I have also had a blue screen several times while it restarted (by itself). I can't be sure it is related to the Windows 11 upgrade, since this charging problem happened once before and I can't remember if it was after the W11 upgrade or not. But the problems over the last three weeks have definitely been since I upgraded. I am still under warranty and the support people have been good, but have not resolved the problem