4 Posts
0
928
AW2720HF, RTX 3090 Ti, tearing
I am able to use this AW2720HF for quite some time before this issue happens. It seems to be tearing but I know its not the GPU causing this. I own a 3090 Ti and I have RMA the GPU and everything in the thought it was the issue. I have gotten new DP cables and everything. I am still running into this issue. I am usually able to use the AW2720HF for quite some time before running into issues. This is very irritating given that I have tried everything. None of my other monitors are displaying this issue. Any answers?
I am literally able to use the monitor for up to 12 hours usually with no issues, then boom today I am sure it was about 7 hours until this happened its always very random but its never right away.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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June 21st, 2022 06:00
First, have you transferred the "ownership" of the AW2720HF Service Tag from the reseller using the online form?
Second, power everything off. Disconnect the other two unknown model monitors from the RTX 3090 Ti. Test only the AW2720HF on all three RTX 3090 Ti DP 1.4 out ports and the HDMI 2.1 out port. Test both of the AW2720HF HDMI in ports.
Third, in your current setup, are all three monitors connecting to separate video out ports on the RTX 3090 Ti? Or are you trying to use MST daisy chain from one of the other two monitors to connect to the AW2720HF DP in port?
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
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July 14th, 2022 08:00
Update Resolved= After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Mollio
4 Posts
0
June 21st, 2022 11:00
I am the first owner of this monitor. I bought it from Best Buy in January and have not done any physical harmful things to it. It has been sitting on my monitor stand since I have received the pc and I have not tried HDMI cables. The DisplayPort should work fine. I used that port since I got it and around the end of April/start of May this has started to occur. But not instantly as I stated before, I am able to use the AW2720HF for long uses 7-14 hours and then the tearing will occur. Which is weird because if I didn't have the time to use it for long periods of times who knows if I would even run into this issue? I have always used it for long periods of time since I got the monitor. Worked fine the first 4 months and out of nowhere its just taking a on me after long uses which should never happen. Every monitor has their own gold plated 3090 DisplayPort cable, very high end cables.
Mollio
4 Posts
0
June 21st, 2022 12:00
okay sorry i understand now what you mean, i have completed this
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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June 21st, 2022 12:00
Best Buy is the first owner because Best Buy purchased it from Dell on October 27, 2021. You are the second owner so you must transfer the AW2720HF Service Tag into your name using the above form.
Dell will still need you to troubleshoot as per Second section above and try to replicate the issue.
Mollio
4 Posts
0
June 21st, 2022 13:00
here is the result in only having the alienware connected and gaming on this and only this monitor being connected the whole time took about 3 hours for the tear to occur maybe 2:30 hours
