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Missing Model Name and Manufacturer in iDRAC
Hello,
in the IDRAC web interface in section Configuration/System Information I am not able to see the "System Model Name" and the "System Manufacturer". I have compute PowerEdge R640. Do you know what can be the root cause of this issue?
BR
Peter
DELL-Chris H
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July 12th, 2022 07:00
Ztevsep,
The first things I would look at is if the fields are actually populated in the iDrac, such as if you have names assigned within the iDrac.
Next is to confirm if this is occurring with any and all browsers, or just a specific one?
Is the BIOS and iDrac up to date on the server in question?
Lastly, is this server an OEMR640 model?
Unfortunately the image you provided isn't displaying, so you may want to try it again.
Let me know.
pallenygren
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October 31st, 2022 07:00
I have the exact same thing, no model (should be Dell PowerEdge R650):
DELL-Erman O
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October 31st, 2022 08:00
Hello, this behavior appears on OEM devices mostly. OEM devices use special BIOS versions. As I can see your server also is an OEM version. You can also check it on Dell Support here https://dell.to/3Wgc7u5
On the same website, you can try to update BIOS and iDRAC but still might be model part comes blank.
Hope that helps!