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1416
Aurora R13, GeForce RTX 3060, flickering, frozen screen
I just got this PC for around 2 months and this started happening whenever I tried playing games recently. It occurred while playing Elden Ring, Tower of Fantasy and Minecraft (on an emulator).
Any help would be much appreciated.
Vanadiel
6 Professor
6 Professor
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6.4K Posts
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August 14th, 2022 09:00
Try watching this video, the portion that deal with the fan speeds: AWCC fan speeds
AWCC = Alienware Control Center
Relaeh
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August 14th, 2022 05:00
There weren’t any error codes
Vanadiel
6 Professor
6 Professor
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August 14th, 2022 05:00
Looks like a video card issue to me, at first glance.
Try to perform a pre boot hardware test to see if any error codes come back: EPSA test
Relaeh
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August 14th, 2022 06:00
I ran the benchmark for a few minutes and nothing wrong happened. So I ran a game that has caused the problem before and it's running smoothly now. I don't know if the issue is solved or not though.
Vanadiel
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6 Professor
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August 14th, 2022 06:00
Try running heaven benchmark and see if the problem occurs again: Heaven benchmark
It's a free download and will put your video card under load.
Relaeh
5 Posts
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August 14th, 2022 08:00
This is my first time owning a pc so I have no idea what you just said
ProfessorW00d
4 Operator
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2.1K Posts
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August 14th, 2022 08:00
That "diffuser" is actually called a "graphics card end holder", and since they only got half of a graphics card . . . probably not necessary.
Tesla1856
8 Wizard
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August 14th, 2022 08:00
What is the make/model of computer and also video card ?
If it's that new, you might want to contact Dell Support and have then run Diagnostics and check video-card.
Vanadiel
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6.4K Posts
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August 14th, 2022 08:00
Also ensure to have proper airflow. It will come with extra fan noise, but you don't want to overheat components.
I also thought there was black air diffuser between the video card and the bottom fan?
Relaeh
5 Posts
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August 14th, 2022 08:00
It’s the Aurora R13 with GeForce RTX 3060
Vanadiel
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August 14th, 2022 09:00
I zoomed in on it. It looks like a diffuser for air that also has a flat piece sticking out to support the end of the video card.
If this is only a support for the video card it is very elaborately constructed.