AW-CC must be a "clean install".

If you are trying v5.2.24.0 (the latest version you are allowed to use) and it doesn't work, try v5.2.20.0 instead.

Hi Tesla. Thanks for the reply.

If I've followed the AW uninstall instructions and there's still control centre stuff there, how do I get rid of it? 

When I've uninstalled the Windows uninstall list says it's gone, but CCleaner shows it there still.

The fact the desktop icon remains and it'll run says it's not all being removed...

Thanks again!

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@RTID75 wrote:

how do I get rid of it? 

When I've uninstalled the Windows uninstall list says it's gone, but CCleaner shows it there still.

The fact the desktop icon remains and it'll run says it's not all being removed...

 

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Sounds like maybe you managed to get two versions installed at once?

Not sure how, but yeah ... uninstall all of that before continuing.

Funny you should say that, I noticed there was AWCC and AWCC suite shown as installed. 

The long and short of it - after thorough uninstallation, and having spent several hours trying to work out why there was the icon still on the desktop, and it launching a (very broken) control center when I couldn't even see where it was installed, I gave up. 

I've reset to factory from the backup partition and have spent a few hours setting up again. Not very happy to have to start again, but hoping for no more issues. 

Thanks for the replies!

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@RTID75 wrote:

 

I've reset to factory from the backup partition and have spent a few hours setting up again. Not very happy to have to start again, but hoping for no more issues. 

 

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Yes, that would have been my final suggestion, but I think you have to at least try the less extreme procedures first. :Smile:

Glad to hear you found a solution.  :Beer:

I thought it must be me not remembering how to get into the factory saved lighting themes to be able to choose another and disregarded it.

I subsequently tried a couple more times to find the other themes, to no avail. I started to wonder if it was corrupt again. 

Then, tonight the mouse pointer kept going to busy every few seconds again. 

Sure enough, OCControlService is stopping and starting over and over again, and when loaded AWCC has some of the small boxes on the front screen that show spinny dot wait animations, and the over clocking tab takes you to an empty screen with a big spinny dot wait animation in the middle. 

What do I need to do to get this back to normal and keep it that way?

So far this has to be the most disappointing and flaky piece of Alienware software I've ever used. :-(

https://YouTu.be/-uibpM9PRHA

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@RTID75 wrote:

 

Sure enough, OCControlService is stopping and starting over and over again, and when loaded AWCC has some of the small boxes on the front screen

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Disable OC in BIOS and
Uninstall any AW-CC OC addins in Windows

Thanks for your reply again Tesla.

I couldn't see what I might be turning off in BIOS, but I uninstalled the overclocking portion of the AWCC. That's obviously stopped the mouse busy pointer & the OCControlService start/stop issue, but now AWCC is close to useless. 

In the Fusion tab the power management page loads, but the whilst the buttons are there, the settings are blank and you can't change any options, the thermometer page (fan control is it?) doesn't load at all (spinny dots), the FX tab doesn't do anything at all when clicked, and as before from the main screen if you click the edit pencil next to 'Active default theme' there's no other factory lighting themes to choose and if you click edit then the screen remains blank (ie: no lighting controls appear at all).

All I can do would appear to be to add or launch games and change the onboard audio options. 

To all intents and purposes it's dead again, and I can't say I'm best impressed with this bit of AW software. I've never had serious issues like this with control center programs in previous machines.  :-(

What next, do you suggest?

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@RTID75 wrote:

1. In the Fusion tab

2. the power management page loads, but the whilst the buttons are there, the settings are blank and you can't change any options, the thermometer page (fan control is it?) doesn't load at all (spinny dots), the FX tab doesn't do anything at all when clicked, and as before from the main screen if you click the edit pencil next to 'Active default theme' there's no other factory lighting themes to choose and if you click edit then the screen remains blank (ie: no lighting controls appear at all).

3. All I can do would appear to be to add or launch games and change the onboard audio options. 

4. To all intents and purposes it's dead again, and I can't say I'm best impressed with this bit of AW software. I've never had serious issues like this with control center programs in previous machines.  :-(

What next, do you suggest?

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1. Requires (properly running) dedicated Windows Service (Alienware Fusion Service).

2. But I try not to use it. I just use classic Windows Control-Panel. They hardly change anyway.

3. I launch games from it's DRM-client like Steam or uPlay .

4. I set fans to Manual with uphill-Curve.

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@RTID75 wrote:

1. SupportAssist has joined in, telling me it needs to update, but never actually doing so. Seems a common one from a glance at these forums. 

2. Setting up from factory for a third time as we speak...

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1. Correct. I just uninstall Support-ASSist. Or, skip its installation on new build-ups.

2. Are you doing a truly clean-install or ... just using Dell Recovery and existing factory-shipped image?