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17 R4, mobile connect, no mic
I recently have install mobile connect on my Alienware 17 r4 evrething works but the microphone I tried to troubleshoot but I can’t make the microphone connect to the app. When I answer a call no one can heir me talking. I have updated the Bluetooth and sound also inhale check the mic settings and everything is the way it should. The phone I tried to connect is iPhone 7 Please help with any suggestions on how to fix this thank you
- Hey Eimy thank you for the response ! That is my intention, the problem is that the app is not connecting to my built in mic and I can’t find out why is that. Everytime I answer a call I can hear the person but they can’t hear me. My mic works normal with Skype and other apps but it dose not work the mobile connect
euphoric28
6 Posts
2806
0
Posted March 2nd, 2019 14:00
I am having the same issue. My onboard mic on my area 51m is set to default and is working properly but the alienware mobile connect app is not using it during calls
Eimy_B
6 Operator
•
4365 Posts
2910
0
Posted February 21st, 2019 10:00
Hi @Josephbra,
The app will use the built in mic from the PC. No way to change that. So, you need to use the machine's mic to answer calls.