UNSOLVED
Alienware Support Assist fails to launch
I have uninstalled Alienware Support Assist and reinstalled version 3.5.0
When I launch it, it stays at the following screen for a long while
Then it will error out with
Any thoughts or suggestions on how to correct this?
2973
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Posted July 10th, 2020 19:00
You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. ... Step 2: Now, find Dell SupportAssist and uninstall it. Step 3: Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the Internet
2963
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Posted July 10th, 2020 19:00
I have downloaded Support Assist from that link and it hasn't worked. It just keeps loading until I get the error.
2949
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Posted July 10th, 2020 20:00
Well if that isn’t going to work, you might have to manually download dells drivers on your system and use the built in ePSA tool in the UEFI. Have you tried downloading support assist in safe mode with networking?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
2230
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Posted December 11th, 2021 09:00
Hi did you ever manage to fix this? currently having this problem and trying to fix it i found this threat via Google. Thanks.
A51-06
7 Practitioner
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3094 Posts
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13670 Points
2968
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Posted July 10th, 2020 19:00
Make sure to install the latest version which is Here:
https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
@Spenc7070 .
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!