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Holle007

updated

5 years ago

H

Holle007

1 Rookie

1 Message

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712

October 5th, 2021 13:00

m15 R1, activating TPM?

Hey,

have anybody an idea to activate TPM on m15 R1 from 2018? On bios it´s deactivated and grey - not switch to activated possible.

Thx

  • DELL-Cares

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    Posted October 6th, 2021 07:00

    We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

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  • A51-06

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    Posted October 6th, 2021 11:00

    What mode is your BIOS on? Is it on Legacy or UEFI? Because UEFI disables it and Legacy gives you the option to enable it. Let me know if that changes anything but also:

    Reminder = When changing the setting from UEFI to Legacy or Legacy to UEFI, it can cause issues such as the operating system not booting properly.

    I recommend you backup all your data to an external USB of some sort to save your data. Then reinstall a fresh copy of Windows after switching to Legacy from UEFI to enable TPM.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!