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saywhat2365
4 Posts
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1197
April 24th, 2022 03:00
m15 R6, long boot time
I recently got this laptop and when turning it on it takes about 90 seconds of just a lit up black screen for the Alienware logo to appear. Then another 60 seconds of the Alienware logo before windows loads. I've turned on fast boot and gone through the bios settings. I just don't understand what's going on.
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Posted April 24th, 2022 03:00
Hello, I see you are looking for technical assistance.
Other than the provided power adapter, is there anything else plugged into the m15 R6?
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoicesaywhat2365
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Posted April 24th, 2022 09:00
No, only the power adapter is connected. I also tried resetting the cmos and resetting it back to factory settings.
Hi @saywhat2365 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Please run Windows Reliability Monitor to see if BIOS and/or Operating System have been corrupted. How to use Windows Reliability Monitor to identify software issues | Dell US
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Hi @saywhat2365 are the drive(s) of small capacity, and nearly full? The OS(C:) boot drive should have lots of empty space for temporary files to open, as required. Are all the personal files on the Data drive? Is the RAM capacity small? Has the OS(C:) drive been assigned as virtual RAM?
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]saywhat2365
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Posted April 25th, 2022 06:00
I don't see any issues in reliability report. And it's basically a new laptop only had it a few days. Completely stock with basically no personal files on it. 16 gb of ram and a 512 gb nvme ssd. All components are from the factory. I'm thinking I'm going to have to contact support and hopefully it's under warranty.
Hi @saywhat2365 thank you for sharing update.
Please revisit your invoice asap to see if this system has been purchased with Dell warranty. Within first 30 days you have Reject option. Dell Refund policy, New vs Refurbished - Dell Community Please visit your online Dell account and raise Support Request so that Dell knows this system has been delivered with a fault(s) and has been Rejected. Clearly state your chosen remedy, full refund or new replacement system. Full refund option also gives you new Dell warranty. Wait for Dell to collect this system, do not attempt to return it, you must wait for Dell to authorise your Reject request.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Have you done a regular boot without any drives connected to see if the BIOS is at fault? If it still takes long even wtihout any drives connected you need to return the device.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
saywhat2365
4 Posts
818
1
Posted April 30th, 2022 04:00
Just an update. I had to send this in and they replaced a faulty logic board. Thanks for all the help!