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ekinarslan
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14 Posts
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1981
May 12th, 2023 01:00
m18 R1, AWCC not working
Hi everyone,
I can't use AWCC (Alienware Command Center) application. I deleted and reinstalled multiple times. I even formatted Windows twice. All drivers and windows applications are up to date, but AWCC is not working.
It says, no AlienFX device were detected and Thermal and Performance modes are not visible. It's like half the software is gone. It made me very tired.
Anyone experiencing similar problems? Looking for solution.
ekinarslan
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14 Posts
798
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Posted June 1st, 2023 06:00
Jesse,
The motherboard has been confirmed to be faulty and replacement processes have been started.
Brad L (retired)
11 Legend
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2650 Posts
781
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Posted June 1st, 2023 09:00
Thanks for the update. Please let us know if this doesn't resolve the issue.
Brad L (retired)ekinarslan
1 Rookie
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14 Posts
426
1
Posted July 23rd, 2023 23:00
hello
dell sent me a new laptop but still have the same problem. thermal data is not visible. i'm gonna delete and reinstall awcc and post an update again after I run the final tests.
I hope it's not the same problem
Just got this machine 3 days ago and Dell is already going to send someone out to replace the motherboard. HDMI doesn't output to external monitor. The thing with Command Center for me though, is that any time I want to create a custom preset, it crashes or BSOD's my computer. Everything is up to date, newest drivers and all. I'm about done with Dell at this point.
ekinarslan
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14 Posts
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Posted August 9th, 2023 22:00
Deflection DT
Jesse L (retired)
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17898 Posts
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69016 Points
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Posted June 1st, 2023 02:00
ekinarslan,
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
Jesse L (retired)