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Knizami

updated

5 years ago

K

Knizami

3 Posts

0

1737

March 9th, 2022 11:00

x15 R1, Touchpad backlight not working

Please anybody help and tell how to make it active? In BIOS also Touchpad option not seen?

  • DELL-Chris M

    Community Manager

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    Posted March 9th, 2022 11:00

    Click the blue DELL-Cares username. Their profile page will appear. On the right click, "Send this user a private message". They will need the private PC Service Tag. Or you can click the red, "Get help now" icon on the right to start a live chat session.

    What BIOS is currently installed?
    What software or driver changes did you make just prior to the issue appearing?

    Post a picture of your BIOS-Advanced screen. This is what we see in the documentation =

    Capture.JPG


    DELL-Chris M (old account)

    #IWork4Dell

  • Knizami

    3 Posts

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    Posted March 9th, 2022 12:00

    From beginning when it is purchased In BIOS touchpad backlight option not appearing.

     

    Knizami_0-1646856183250.png

     

  • mattyb3

    7 Practitioner

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    Posted March 9th, 2022 14:00

    Unfortunately your model does not have the option of the backlit touchpad. I believe that only the units specced with the RTX 3080 had the backlit option. 

    Also, please remove your Service Tag from your post, for security reasons. 

  • Knizami

    3 Posts

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    Posted March 11th, 2022 11:00

    You believe  or dead sure. Because, believe means shows some hope.

    I because while purchasing was not aware of this. Otherwise, definitely i would have gone for this GTX 3080 only. So, please let me know i can have some hope. Is it BIOS or software dependent or is a hardware specific.

  • RyleyI

    1 Rookie

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    28 Posts

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    Posted March 12th, 2022 14:00

    yeah 3080 only. Probably to entice people to spend the extra for the 3080.