Jeridos

updated

5 years ago

J

Jeridos

7 Posts

1

3035

January 14th, 2022 18:00

x17 R1, missing keystrokes

I am having an odd issue that I am hoping is software. When my laptop sits for around 20 seconds, and I start typing, my second keystroke is not registered. If I am actively using the keyboard, all keystroke work perfectly. It is not one specific key. I have done the Cherry Firmware update and the BIOS update. I have struggled to find a similar issue online. Any direction is greatly appreciated.

x17 R1 = i9-11900hk, RTX 3080, 32GB Ram, Cherry Mechanical Keyboard, 4k 120hz

  • mogun

    2 Posts

    2437

    1

    Posted January 26th, 2022 08:00

    No I have only tried the built in keyboard.

    Try this:

    https://thegeekpage.com/usb-selective-suspend/

    Specifically method 2.

     

  • Jeridos

    7 Posts

    2422

    1

    Posted January 27th, 2022 17:00

    I did method 2 in the link you posted and narrowed it down to one of the USB Root Hub (usb 3.0). Once I turned off the "allow this computer to turn off this device to save power" it appears to have fixed it. I will use it for a couple days and then mark it as solved. Thanks for the help! Let's hope it sticks!

  • 1469

    0

    Posted January 18th, 2022 03:00

    I have the same problem and I have the standard keyboard. It's intermittent for me though.

  • Jeridos

    7 Posts

    1451

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    Posted January 20th, 2022 19:00

    I have been talking with Dell support. So far we have not diagnosed the issue but I think we are getting close. I did a clean install of Windows (not the Dell service tag Windows install) and it fixed the issue. However, once installed I had no drivers. I installed a network driver and allowed Windows to update driver and run standard windows updates. Once the updates finished, the issue was back. I am probably going to reinstall Windows and manually install all drivers myself to see if it's the driver or a windows update. If I figure it out I'll update.

  • Jesse L (retired)

    10 Wizard

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    17898 Posts

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    69016 Points

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    Posted January 25th, 2022 08:00

    fwonneberger,

    Did installing the newer drivers resolve the issue?  Let us know.

     

    Jesse L (retired)

  • Jeridos

    7 Posts

    1634

    0

    Posted January 25th, 2022 09:00

    It did not. I have also been rolling back drivers, and that also did not help. I emailed Dell support agent I had originally spoke with and they are supposed to be getting some additional help diagnosing it. 

  • DELL-Cares

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    Posted January 26th, 2022 08:00

    Hello,

    We see you are looking for technical assistance. We request you to start a Private Message with us and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • mogun

    2 Posts

    1626

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    Posted January 26th, 2022 08:00

    Is there a solution for this? I am having the same issue.

  • Jeridos

    7 Posts

    1623

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    Posted January 26th, 2022 08:00

    My keyboard works fine in the bios and works good with an external keyboard. Have you tested yours this way?

  • Jeridos

    7 Posts

    1624

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    Posted January 26th, 2022 08:00

    I have currently been speaking with someone via private message. So far no solution.