On June 22nd I purchased two Alienware Aurora pcs with a keyboard. When I tried to make the purchase, the sales representative told me the keyboard will be delivered together with two pc. They said it costed at least 25 days for them to build and ship the package. I will move into a new apartment around July 20. However when I finished the purchase, the order status said it would arrive in a few days but the PC will arrive before July 17th. As a result this keyboard was returned to the sender. On July 30th, I am afraid that two pc will also be returned so I call customer service to delay the delivery of the order. Dell representative told me they cannot do that and the only way is to cancel the order and redo the order. It usually just takes 1-2 hours to cancel the order and we can get the money back. However, now one of the pc is still not canceled. I called 4 or 5 times to cancel the order and each time the agent just raised the order again and told me it needs 24-48 hours to cancel the order. I also sent a complaint email to one of Dell's manager 3 days ago. He promised this will not happen. I just want my order being delivered after July 23rd. Why it's so difficult for you to do that?