My name is Kumar Nishant. I have been using Dell products over a decade now. In the year 2011 I purchased a dell laptop Inspiron tag . The purchase was made from the dell website and customized as per my needs. I would like to say that the service that was provided to me during the 1st year was fabulous. There were regular reoccurring problems on my system. The system used to get overheated and shut down. I used to call the dell support service and the system was repaired as per my convenience. However the motherboard of the system was replaced almost 7-8 times. During this time I lost a lot of my work and time getting it repaired. I also had an extended service contract for my system. In the end i was frustrated and called the customer service where I asked as the problem was reoccurring was  there any scenario in which the system could be replaced. I was informed that obviously it would be. It was a promise on behalf of Dell by the customer service department. The expectations were raised for Dell. Than the trauma starts.

I was called a week later and was informed that my request for replacement was rejected in spite of the promise given by Dell. I had to talk to a number of guys and than finally my request was approved. However the delivery for the same has not been done till date. I received a call from customer service a week before inquiring whether I was satisfied with my new laptop. I would like to inform that I haven't received my system till date. Than i called customer service and spoke to the unit replacement team. They told me it was a favor from the Dell and I should be grateful. I was promised that my laptop would be delivered to me by 5th of May defiantly  I haven't received the system till date 17/05/2013. At the time when my order was placed I had informed that very soon i was shifting to a new address and if the delivery is made after 10th May I would not be in a position to collect the laptop. I was promised again that the delivery would be made by or before 5th of May. The status on the web site reflects that my laptop has been delivered but it has not been till date. At one point of time i spoke to a guy from customer service and he told that the expected delivery date was 19th of May as set by their team. I have a simple question, if the date for the delivery is reflected on the site and the team decides a different delivery date. How will the customer come to know about the actual delivery. The delivery date for my system was reflected as 9/05/2013. There are many other issues which I experienced during this time and inconvenience too. I have used Dell laptops for over a decade. In my family there are 10 Dell users. I used to recommend Dell for its service. I don't know whether sum one will even go through this Email.  I was promised numerous results which have not been fulfilled by the Dell.

A very disappointed customer

Kumar Nishant

Service Tag