On March 21st, I initiated an RMA for a Dell Precision 6800 I purchased on the Outlet website. I shipped the machine back, via the UPS return label the representative provided me. The tracking of the package shows delivered as of March 28th, however I did not receive any receipt email from Dell acknowledging that the machine was back in their possession.

I am aware that a return credit can take 20 additional business days after receipt, but I would like to find out if the machine has been received and the process has started. I can provide any needed information.

The original support request that was opened for the RMA still shows a status of "Awaiting Receipt" which is what worries me.