Solved!
Go to SolutionL
Latif_ee7dc4
48 Posts
0
30562
July 29th, 2014 07:00
Error 1007
Trying to create a Virtual Disk on MD3000i, but it is coming back with Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.
I wanted to know if I should Please RAID Controller Module Offline and back Online again?
Below are the details:
OPERATING ENVIRONMENT DATA
Client system name: ITPRDBKUP1
Client OS: Windows Vista
Application version: 03.35.G6.50
Storage array management version: 03.35.G6.50
Storage array name: LD-MD3000i
Firmware version: 07.35.39.64
Management class: devmgr.v1035api01.Manager
**************************************************
ERROR DATA
Command sent to RAID controller module in slot: 0
Host name: 0.0.0.0
IP address: 0.0.0.0
Return code: Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.
Possible causes include network or connection problems, RAID controller module problems, or no power to the host or storage array. Check these possible causes and then retry the operation. If you suspect a RAID controller module problem, use the Recovery Guru to resolve the problem.
Operation when error occurred: < >
Timestamp: 29-Jul-2014 13:57:14
STACK DATA
devmgr.v1035api01.sam.jal.ManagementOperationFailedException:
at devmgr.v1035api01.sam.jal.StorageArrayFacade.createException(Unknown Source)
at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommandCommon(Unknown Source)
at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommand(Unknown Source)
at devmgr.v1035api01.sam.jal.StorageArrayFacade.createVolume(Unknown Source)
at devmgr.v1035api01.sam.volume.CreateVolumeWizardPanel.createVolume(Unknown Source)
at devmgr.v1035api01.sam.volume.CreateVolumeWizardPanel.performCommitAction(Unknown Source)
at devmgr.v1035api01.shared.wizard.DialogPanel$NotifyBackgroundTaskAdapter.performOp(Unknown Source)
at devmgr.v1035api01.shared.AbstractTaskAdapter.run(Unknown Source)
THREAD DATA
Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Java2D Disposer,10,system]
Thread[TimerQueue,5,system]
Thread[AWT-Windows,6,main]
Thread[AWT-Shutdown,5,main]
Thread[AWT-EventQueue-0,6,main]
Thread[DestroyJavaVM,5,main]
Thread[GarbageCollectorThread,6,main]
Thread[ChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[RecoveryProfile-14,6,main]
Thread[AEN-15,6,main]
Thread[Timer-0,6,main]
Thread[Image Animator 0,3,main]
Latif_ee7dc4
48 Posts
2767
0
Posted August 1st, 2014 02:00
I was not able to ping one of the controller cards.
I pulled out the card and re-inserted it (we have dual controllers) and this has fixed the issue.
DELL-Sam L
Community Manager
•
8101 Posts
•
34565 Points
2767
0
Posted July 29th, 2014 09:00
Hello Latif,
Can you access the management port on controller 0? Or are you able to ping the IP for controller 0? What is happening is that as you are trying to create the virtual disk it is trying to assign it to controller 0 but it is not able to communicate will controller in slot0 management that is why you are getting the error.
Please let us know if you have any other questions.