I own a Dell G16 7630. After applying the latest Dell-released BIOS update, my laptop will no longer shut down properly – selecting “Shut Down” causes a restart every time.

This is not a Windows or configuration issue:

• Fast Startup is disabled.

• Drivers, chipset, and firmware are fully up to date via SupportAssist.

• Shutdown from both the lock screen and command line fails the same way.

• Event logs confirm the system is receiving a restart instruction from firmware.

This issue began immediately after the BIOS update and cannot be rolled back due to Dell’s lock on earlier versions. It is therefore a BIOS regression introduced by Dell’s own update, not a hardware or warranty matter.

I will not purchase extended support post-warranty to resolve an issue caused directly by Dell firmware.

I require escalation and resolution of this problem. If Dell cannot provide a fix by 15 September 2025, I will contact my bank to initiate a recall of the funds for the laptop purchase, and Dell may then arrange collection of the device at its convenience.

Please confirm the next steps.