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redcheese123
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January 25th, 2022 13:00
F9 (G) key not working
I have a dell g15 5515 Ryzen edition and recently I haven't been able to activate high performance mode unless Alienware command console was open, I used to be able to simply press the F9 key and activate high performance, I uninstalled Alienware cc because I had issues with the keyboard backlight, but now that I can't reinstall it because I have windows 11, how can I turn on high performance mode with out it?
22 people also have this problem
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AdrianG001
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3958 Posts
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Posted October 16th, 2022 22:00
You have Game Shift feature even without G-key on F9! In order to work you have to install first Alienware Command Center Application and then Alienware OC Controls Application. Pressing F9 or FN+F9, depending on your BIOS settings, will launch G-mode!
brokenvectors
10 Posts
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Posted March 7th, 2023 21:00
same problem with me, I let Alienware Command Center auto-update, and then game shift didnt work, even when i start alienware command center, use dell support, and the problem remain

DELL-Cares
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Posted January 25th, 2022 13:00
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