I have got a battery failure in my system which is now a month old.

 

Dell has confirmed for replacement which is fine by me.

 

But, I have't got any details regarding the   battery serial number and PPID  through which I can  verify on receiving the battery, that it is the same one which the DELL intended to send for replacement.

 

 

Neither they have provided the infromation that the battery dispatched is a completely new one or refurbhished one.

 

 

Nor they provide me with name of the technician which they intend to send neither can I access such information online.

 

When I asked Dell Senior Escalation team regarding this they told me that " We regret as we will not be able to share Dell part number/Serial number as this is internal to Dell and Dell use only".

 

Is it normal?

 

I think I have the right to know these details but these guys aren't ready to disclose those details.