This post is more than 5 years old
6 Posts
0
131357
September 8th, 2010 11:00
No Windows Product Key
I just received a new Laptop ordered from dell with Windows 7 on it. There is no windows 7 product key sticker on the computer or in the boxes. Is this the norm now? How would I reinstall windows without the key?
No Events found!


ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
2
September 8th, 2010 12:00
Look inside the battery compartment.
icccapital
6 Posts
0
September 8th, 2010 13:00
Thanks, I would have only found that by chance. Hadn't seen it before.
YTT
1 Message
0
September 9th, 2010 05:00
Product key is required only for retail version of windows 7. As windows 7 came preinstalled fromm DELL (OEM Copy) product key is not required, even if you reinstall windows it will not prompt.:emotion-55:
SH-V
1 Message
0
September 9th, 2010 08:00
Thank you for this tip. I also would not have looked there nor would have the technician at Computer Nerdz that needs to re-install windows.
Yesterday, I called Dell customer support letting them know that I needed the product key as it was not on a sticker on the back of the laptop, it was not in any documentation I received, nor did I get any CDs with the laptop. Their initial solution was to try to sell me a new copy of Windows. Of course that did not go over well with me and I easily convinced them that they should send me the CDs at no charge. I will definately be letting Dell know that their customer support people do not know that the windows product key is likely in the battery compartment.
speedstep
11 Legend
•
47K Posts
0
September 9th, 2010 11:00
Dell Likely moved the sticker to a protected location because people were scraping off the sticker and or rubbing off the numbers when it was outside on the bottom of the laptop. I used to put them on the copier screen and copy the bottom with service tag and COA so that if the laptop had the number scraped off I could provide a scanned PDF of the Service tag and COA sticker to email to whoever for support.
schllibtech
8 Posts
0
September 9th, 2010 14:00
remove the battery and its there, at least on the E6400
R Jhanji
1 Message
0
January 17th, 2015 06:00
I am rather a old person who is still using Widows Vista Home Basic 32 bit version on my laptop.Recently I had to reinstall it using CD supplied b Dell.It worked well for a moth or so but now it says the product key t the back of my laptop is not correct and asks me to request a new key from Microsoft or Dell.No one seems to care!!!
ejn63
11 Legend
•
87.5K Posts
•
321.3K Points
0
January 17th, 2015 07:00
If you use an OEM Dell Windows disc on a Dell system, no key is needed - if your installation asked for a key, it's not an OEM Dell disc.