This post is more than 5 years old

6 Posts

131357

September 8th, 2010 11:00

No Windows Product Key

I just received a new Laptop ordered from dell with Windows 7 on it.  There is no windows 7 product key sticker on the computer or in the boxes.  Is this the norm now?  How would I reinstall windows without the key?

11 Legend

 • 

87.5K Posts

 • 

321.3K Points

September 8th, 2010 12:00

Look inside the battery compartment.

 

6 Posts

September 8th, 2010 13:00

Thanks, I would have only found that by chance.  Hadn't seen it before.

1 Message

September 9th, 2010 05:00

Product key is required only for retail version of windows 7. As windows 7 came preinstalled fromm DELL (OEM Copy) product key is not required, even if you reinstall windows it will not prompt.:emotion-55:

1 Message

September 9th, 2010 08:00

Thank you for this tip. I also would not have looked there nor would have the technician at Computer Nerdz that needs to re-install windows.

Yesterday, I called Dell customer support letting them know that I needed the product key as it was not on a sticker on the back of the laptop, it was not in any documentation I received, nor did I get any CDs with the laptop. Their initial solution was to try to sell me a new copy of Windows. Of course that did not go over well with me and I easily convinced them that they should send me the CDs at no charge. I will definately be letting Dell know that their customer support people do not know that the windows product key is likely in the battery compartment.

11 Legend

 • 

47K Posts

September 9th, 2010 11:00

Dell Likely moved the sticker to a protected location because people were scraping off the sticker and or rubbing off the numbers when it was outside on the bottom of the laptop.    I used to put them on the copier screen and copy the bottom with service tag and COA so that if the laptop had the number scraped off I could provide a scanned PDF of the Service tag and COA sticker to email to whoever for support.

September 9th, 2010 14:00

remove the battery and its there, at least on the E6400

1 Message

January 17th, 2015 06:00

I am rather a old person who is still using Widows Vista Home Basic 32 bit version on my laptop.Recently I had to reinstall  it using CD supplied b Dell.It worked well for a moth or so but now it says the product key t the back of my laptop is not correct and asks me to request a new key from Microsoft or Dell.No one seems to care!!!  

11 Legend

 • 

87.5K Posts

 • 

321.3K Points

January 17th, 2015 07:00

If you use an OEM Dell Windows disc on a Dell system, no key is needed - if your installation asked for a key, it's not an OEM Dell disc.

No Events found!

Top