dmartinez66

updated

6 years ago

0

23219

August 31st, 2020 09:00

External monitors turn off when lid closed

My system recently started turning of two of my 3 external monitors when I close the lid on my laptop. In my office I have 2 monitors on the desk and another monitor on the wall. The ones on the desk turn off; the one on the wall display stays on.

I have a latitude 5300 with a D6000 docking station. I have already gone into the power management settings and set it to "do nothing" when the lid closes. 

Any other ideas? TIA.

  • 19531

    2

    Posted September 6th, 2020 09:00

    I resolved the issue. Nothing needed updating. I went to the Display settings and had to (re)extend the desktop. The displays had magically disconnected themselves in the display settings, so once I extended and reset the primary monitor as the main monitor, the issue is fixed.
  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    19538

    0

    Posted August 31st, 2020 09:00

    Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice