UNSOLVED
AC Adapter currently connected is not supported?
Hey, well yeah I've had my M17x R3 for a while now, and whenever I boot the laptop I get a message that says something like "AC Adapter currently connected is not supported, connect a Dell AC Adapter for optimal performance", I can't remember exactly what it says, but it's similar to that. I thought I had fixed the problem when it first occurred last month, by removing the battery and adapter and putting them back in.
I have tried almost everything. I'd be more than happy to provide more details on this issue if anyone can help me out. :/
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Posted November 17th, 2012 18:00
ReeceRox2,
* Unplug the AC adapter and remove the battery from the laptop
* Hold the PC power button for 30 seconds
* Reinsert the battery and plug in the AC adapter
* Restart the PC and press F2 to enter the BIOS
* While in the BIOS, disconnect/reconnect the AC adapter
* Exit the BIOS and enter Windows
DELL-Chris M (old account)
#IWork4Dell
6604
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Posted November 18th, 2012 00:00
Nobody from Alienware or Dell seems to even want to help me with this problem. Is that because you guys can't fix the problem? Because that's what it seems like to me.
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Posted November 18th, 2012 09:00
I am trying to help you. What Bios is loaded?
DELL-Chris M (old account)
#IWork4Dell 6604
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Posted November 18th, 2012 13:00
Sorry, this is just so frustrating. :/
I have the A12 Bios.
6604
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Posted November 18th, 2012 16:00
I have emailed the Team to look over this thread. It may not be until tomorrow that I get any responses.
DELL-Chris M (old account)
#IWork4Dell 6604
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Posted November 18th, 2012 17:00
Did you try booting into the Bios, press F9 to load System Defaults, press F10 to Save and Exit?
DELL-Chris M (old account)
#IWork4Dell 6604
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Posted November 18th, 2012 19:00
If this just started all of a sudden ... it likely means the little tiny center pin is not making contact any more. Or maybe one part is bad.
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1
Posted November 18th, 2012 23:00
This has happened before many times, and it returned to normal afterwards. But now it seems like the problem is persisting.
6633
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Posted November 18th, 2012 23:00
Yes, I tried that too.
If I was going to buy a new AC adapter, do I need to get the same one as the one I have now? Or can I buy a different one as long as it's 240W?
ReeceRox2
26 Posts
6604
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Posted November 17th, 2012 18:00
Unfortunately, that didn't work.