
UNSOLVED
M15x Lights not working
My hard drive crashed and burned. I installed a new hard drive and fresh windows install from the 2 cd's provided with my laptop at purchase. One windows 7 cd and one resources cd.
Lights are not working anymore. They were working before. I have uninstalled the Alien FX command center twice. I have now installed the new version of command center and I get this error message:
"The device you have selected is included in the current theme but AlienFX cannot detect this device on your system. Do you want to remove this device from the current theme?"
The lights are still not working. nor is alien sense, fusion, fx edit.
Sometimes I get this error message:
There was an error while AlienFX Controller was communicating with the computer. This might have been caused due to a problem with the hardware or the software.Try these solutions to correct the issue, in the following order:
"- Try to enable AlienFX Controller again. Right-click on the AlienFX icon in the Windows notification area and select 'Enable Alienware AlienFX'.
- Shut down your computer and power it back on.
If neither of these solutions works, please contact Alienware technical support.
This error may also be caused if Alienware AlienFX software is installed on a computer without the proper hardware support for Alienware AlienFX."
Someone please help! Thanks,
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Milena M458
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2699 Posts
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Posted January 28th, 2015 11:00
In that case I will recommend you to run the AlienFX tester if the lights turn on with the tester then uninstall the command center, perform a power drain, then flash the BIOS to the latest version you find in the support website and reinstall the command center from the Dell website as well.
If they doesn’t turn on then you might be facing a hardware issue.