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Magellan11
2 Posts
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17728
May 22nd, 2001 22:00
Digital Camera Incompatibility
I just returned a Hewlett-Packard 618 digital still camera because I could not get to download images to my Dell Dimension 8100 1.3 Gig computer. The HP folks said there was an issue with "low voltage" with the Intel 82801 BA/BAM USB Universal Host Controller in my computer and strongly recommedned I get a self-powered USB hub. I did, and even got a CompactFlash card reader and neither fixed the problem. When I would try to download images from my camera, I would get a number of error messages including,"You have unplugged of ejected a device without stopping it...", or "The Wizard can't continue because the camera has been disconnected..." or the computer would crash!.
I worked with the Dell Resolution Assistance folks and they could not resolve the problem and denied there was any issue with the Intel USB hubs. H-P said the HP-618 camera was not the only camera on the market that was having problems with the Dell 8100 computer.
Botom line, make sure the digital camera you buy is compatible with your computer!
I returned the H-P camera to Circuit City.
BTW, the H-P folks do NOT have a toll free number to address camera problems, they do have an e-mail assistance but told me to telephone them so they could better run tests with my camera, "On MY nickel!"
I worked with the Dell Resolution Assistance folks and they could not resolve the problem and denied there was any issue with the Intel USB hubs. H-P said the HP-618 camera was not the only camera on the market that was having problems with the Dell 8100 computer.
Botom line, make sure the digital camera you buy is compatible with your computer!
I returned the H-P camera to Circuit City.
BTW, the H-P folks do NOT have a toll free number to address camera problems, they do have an e-mail assistance but told me to telephone them so they could better run tests with my camera, "On MY nickel!"
Responses (5)
Solutions (0)
- I don't have a 8100, I have a 4100. I have a Compact Flash Reader, a Belkin USB hub, and a Nikon 800. They all work wonderfully together, and I am glad. Not knowing alot about hubs, cameras, etc., I guess I was just plain lucky. To bad it doesn't cover me in the casinos!
gargoyle13
165 Posts
283
0
Posted May 23rd, 2001 08:00
I use a Kodak DC-4800 on my Dimension 8100 with no problems whatsoever. I plug it straight into one of the USB ports in the back of the box and away I go. I did eventually get a USB hub, but ONLY for convenience.
Sounds to me like HP is trying to pass the buck there and shirk some responsibility for an obvious bug or defect in either the camera or it's software.
Sorry not to be of any further help. Good luck.
D.M.
Dell Dimension 8100 Series
Pentium 4 Proc @ 1.4Ghz
512MB PC-800 RDRAM
40GB Ultra ATA-100 WD HD (7200RPM)
64MB DDR Nvidea Geforce2 Ultra
Turtle Beach Santa Cruz
NEC DV-5700A 12X DVD-ROM
Sony CRX-160E 12X8X32X CD-RW
250MB Iomega internal Zip drive
IEEE 1394 card
3Com 10MB PCI NIC
Klipsch Promedia v.2-400
Dell P991 FD 19 inch Trinitron
HP Scanjet 4300 Cse
Epson Stylus color 740
APC Back-UPS Office 500
Canon ZR25MC Digital Video Camcorder
Kodak DC-4800 Digital Camera 3.1MP (2)
Windows Millennium
Adobe Photoshop 6.0
- If you are using a USB card reader, with or without a hub, the type of camera has nothing to do with your problem. Make sure your USB ports are enabled, try uninstalling and reinstalling the card reader software.
DimensionXPS R400>PIII850
384MB RAM
45G 7200RPM ATA100 Maxtor DiamondMax Plus
13.5G 7200RPM ATA66 IBM Deskstar
Maxtor ATA100 PCI Controller Card
8.4G 5400RPM ATA33 Maxtor DiamondMax
Plextor 12/10/32A CDRW
Buslink 52X CD ROM
ATI All-In-Wonder 128 16MB
Turtle Beach Montego A3D 64
Umax Astra 2200 Scanner - HP Deskjet 712c
Kingston EtheRx 10/100 Adapter-Alcatel SpeedTouch DSL Modem
Windows98
Platinum Visa Card
Work - Play
gargoyle13
165 Posts
283
0
Posted May 26th, 2001 22:00
You're right Ron......IF he is using a card reader. If so I stand corrected and thankyou. But, should not the camera simply work with the box plugged directly into the USB ports if the software is workable and compatible with the particular OS running? I don't use a card reader, I just plug one end of the USB cable into a port and leave it be until I want to transfer some pics or edit, at which time I simply plug the other end into the cam, which in turn auto-starts the software and away I go.
Is this not true for all systems if all is well?
Thx,
D.M.
Dell Dimension 8100 Series
Pentium 4 Proc @ 1.4Ghz
512MB PC-800 RDRAM
40GB Ultra ATA-100 WD HD (7200RPM)
64MB DDR Geforce2 Ultra
Turtle Beach Santa Cruz
NEC DV-5700A 12X DVD-ROM
Sony CRX-160E 12X8X32X CD-RW
250MB Iomega internal Zip drive
IEEE 1394 card
3Com 10MB PCI NIC
Klipsch Promedia v.2-400
Dell P991 FD 19 inch Trinitron
HP Scanjet 4300 Cse
Epson Stylus color 740
APC Back-UPS Office 500
Canon ZR25MC Digital Video Camcorder
Kodak DC-4800 Digital Camera 3.1MP (2)
Windows Millennium
Adobe Photoshop 6.0

Ginny
259 Posts
283
0
Posted May 23rd, 2001 02:00
My webpage!
Dimension 4100 BJ4N701
Inspiron 5000e-9K0K401
Inspiron 8000-5DKSK01