O.K., perhaps I shouldn't shout but I am really angry at the moment.

My XPS M1530 has just turned up and was inadequately packed.

Consequently, although the flimsy cardboard box looked O.K. from the outside when I unpacked it the polystyrene case with the laptop inside was broken.

'Real' Dell PCs arrive in sturdy cardboard cartons with an air gap between the box and the internal packing (as with most fragile electonic devices).

I know because my bother in law and daughter have both bought Dell laptops in the last year.

I am sure that Dell will repair or replace the laptop, but I am now going to have to go through a load of grief arranging all this, and meanwhile I am without my new laptop.

This is a crazy way to ship a laptop - the cost of a proper Dell box to protect the laptop must be trivial compared to the cost of repair and replacement due to damage in transit.

 

The damage? The screen is cracked in several places and unusable.

 

GRRRRRRRRRRRRRRRRR

LGC