Hello,

I am a new user looking for help on restoring my audio.

LT --  Inspiron 640  /  E 1405   

Operating system  -    Windows XP 

BACKGROUND  --  I was hit by MALWARE a few months ago and after a couple of techs, independent techs,  worked on my LP I was cleaned.  All my important docs were intact (I still have back ups) but we had a few bugs, video, outlook and no audio.   We, tech and I, attempted to download the audio drivers off the Dell driver page but the recommended downloads could not be installed because the error message I got said my LT was missing some files.   

 Here are the details of the error message below:

C:\Profiles\Owner\Temp\IMG_0002.MOV::Core Media Audio

ffdshow Audio Decoder::Out

Audio Switcher::Out

Media Type 0:

--------------------------

Audio: PCM 44100Hz stereo 1411Kbps

AM_MEDIA_TYPE:

majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}

subtype: MEDIASUBTYPE_PCM {00000001-0000-0010-8000-00AA00389B71}

formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}

bFixedSizeSamples: 1

bTemporalCompression: 0

lSampleSize: 1

cbFormat: 18

WAVEFORMATEX:

wFormatTag: 0x0001

nChannels: 2

nSamplesPerSec: 44100

nAvgBytesPerSec: 176400

nBlockAlign: 4

wBitsPerSample: 16

cbSize: 0 (extra bytes)

pbFormat:

0000: 01 00 02 00 44 ac 00 00 10 b1 02 00 04 00 10 00 ....D¬...±......

0010: 00 00                                           ..

Media Type 1:

--------------------------

Unknown

AM_MEDIA_TYPE:

majortype: MEDIATYPE_Stream {E436EB83-524F-11CE-9F53-0020AF0BA770}

subtype: MEDIASUBTYPE_None {E436EB8E-524F-11CE-9F53-0020AF0BA770}

formattype: FORMAT_None {0F6417D6-C318-11D0-A43F-00A0C9223196}

bFixedSizeSamples: 0

bTemporalCompression: 0

lSampleSize: 307200

cbFormat: 0

I greatly appreciate your help.    What files am I missing? Where do I find them?  How do I fix this problem?

Muchas Gracias

Max