
UNSOLVED
Power Problem
I have a Dell Inspiron PP41L when I turn it on I get the power light but nothing else. I can not hear the fan running and it has a black screen. I tried a hard reset, new battery, and charger. I need some help on what could be the problem or what else can I try. Thanks in advance.:emotion-1:
Responses (5)
Solutions (0)
DELL-Manshu S
6 Operator
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2160 Posts
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Posted January 31st, 2013 08:00
Hi THyde5,
Thanks for the reply.
Please provide me the correct system model so that I can help you in a better way.
Meanwhile, perform LCD Built in self test (BIST) to check if it is an issue with the LCD.
To run the Built-In Self-Test perform the following:
Turn off computer.
Press and hold D key while pressing the power button. This will start the BIST.
The screen will display multiple flashing colors.
If the colors appear on the screen, LCD is working fine.
Thanks & Regards
Manshu S
#iworkfordellDELL-Manshu S
6 Operator
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2160 Posts
164
0
Posted February 4th, 2013 23:00
Hi THyde5,
If there is no display on LCD as well as external monitor, system board replacement is needed to isolate the issue further.
Thanks & Regards
Manshu S
#iworkfordell

DELL-Manshu S
6 Operator
•
2160 Posts
164
0
Posted January 30th, 2013 13:00
Hi THyde5,
Please provide the system model so that I can help you better.
Meanwhile, unplug the battery and the adapter. Press and hold power button for 20 seconds. Plugin the adapter and turn on the computer.
In case the computer does not turn on, try a different outlet.
If the issue persists, please refer to Dell Article by clicking the link mentioned below:
http://dell.to/WJdDAU
Thanks & Regards
Manshu S
#iworkfordell