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SergioDimni
1 Rookie
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20 Posts
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42010
November 2nd, 2017 09:00
Support Assist not working
I open the app and it shows me this message "pcdrcui.exe - Application Error
The application was unable to start correctly (0x0000005) Click OK to close the application"
yesterday it worked fine but today it doesnt.
srr if i posted this in a wrong forum.
39208
1
Posted November 2nd, 2017 11:00
And....
39208
2
Posted November 2nd, 2017 11:00
it didnt fix i tried both repair and reset.nothing happened
39208
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Posted November 2nd, 2017 11:00
Please power off the system, wait about 5 minutes, and then power on system. Hopefully Dell Support Assist starts normally...
39433
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Posted November 2nd, 2017 13:00
tried it.not fixed
39433
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Posted November 2nd, 2017 15:00
Hi SeraioDimini and LSUFAN51,
Thank you for details about the issue. It appears to do with the corrupt files according to the error code -0x0000005. Dell team is looking into this issue.
Thank you,
Dell- Kumar
39433
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Posted November 3rd, 2017 09:00
so what do i do now?how can i fix this?
39433
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Posted November 10th, 2017 05:00
Hi SergioDimni
You managed to get Support Assist up and running again ?
39433
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Posted November 15th, 2017 07:00
SergioDimni / LSUFAN51,
Could you please share your Dell system service tag which experienced this issue ?
Thanks,
Dell - Kumar.
7111
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Posted November 16th, 2017 05:00
yeah the support works perfectly fine now.srr for late reply
LSUFAN51
6 Operator
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6519 Posts
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26687 Points
39208
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Posted November 2nd, 2017 10:00
:emotion-2:
Type Settings onto the [Cortana] search box, click Apps, Dell Support Assist , and select Advanced Options. You could either select the Repair or Reset option to fix Support Assist.