Had I known that Dell is going to start playing hide-and-seek with the XP drivers for the XPS family I would have gone for a Macbook Pro instead.

I'm not very happy writing this realization because I own Dell stock, in addition to my XPS M1530.

These forums used to be a great channel with lots of participation from official Dell support persons, now drivers are being hidden and no support personnel is seen. If this is the new great Dell with "increased listening to customers" that Michael Dell was talking about just a few days ago, I say it's a colossal failure.

I wonder if Mr Dell really has a grip about what's going on here in supportland, most probably not. So let him be all cutey with "throwing sheep" and dreaming about selling more Dell hardware, when the real end user experience is everything but happy and cute.

I wouldn't want to risk buying Dell servers, who knows when they're going to start cute "hide the drivers" games with them, too. Support, Dell style.