To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

Steve

I'm at work now but when I get home this evening I will include that info.

Windows XP Pro SP2

Thanks Steve

Try downloading and running winsockfix for Windows XP from the Here

Steve

Ok, I'm back.  I can ping the network(ethernet)interface card -127.0.0.1

Then I uninstalled the NIC card and rebooted....still no good. Below are the

outputs from the ping and ipconfig/all  commands:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Patrick Lehan>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Patrick Lehan>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Fi-Dell
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Comcast Hi-speed:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : GVC-REALTEK Ethernet 10/100 PCI Adap
ter
        Physical Address. . . . . . . . . : 00-C0-A8-8B-93-6D
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 169.254.7.165
        Subnet Mask . . . . . . . . . . . : 255.255.0.0
        Default Gateway . . . . . . . . . :

C:\Documents and Settings\Patrick Lehan>

OH boy I hope I don't have to reload XP...I do have all the disc's.

I loaded winsockfix.exe on to the PC and ran it but still the same limited or no connectivity and cannot "renew IP address in the network connections folder.

To try and isolate the problem, try connecting directly to the cable modem.  When you change the connection, shut everything off and wait 5 minutes.  While you are waiting, unplug the ethernet cable from the modem to the router and plug it into the ethernet port on your computer.   Turn on the router and wait another 2 minutes, then turn on the computer and after a minute or so, see if you have a connection.  Report back what you find.

Steve

After powering every thing down and then with the PC wired directly to the cable modem; power up modem then the PC...still same problem and I noticed that the cable modem has an ethernet light that is NOT lit up when I try to access the internet. Normally it is flashing....

You've got the thread mixed up here by replying to your own posts rather than to my posts. 

When connected to direclty either to the cable modem or the router, does the link light come on next to the ethernet port on the computer?  If not, then it says that either the network adapter is bad or the cable is bad.  Have you tried using a different cable?

Steve

Sorry, I went back and reviewed Forum Usage 101.

I have changed the 8 conductor cord; no help.

This evening I will verify the light next to the ethernet port...

Thanks again!

Just had my son boot up the PC and the yellow and green LED's are NOT flashing; even while

he is trying to access the internet.

Is a new Ethernet(NIC) card the next step ??